0
Fixed

KNOWN ISSUE: Knowledge Hub Unavailable -- RESOLVED

Pat Stream (Director of Customer Success) 4 years ago in Known Issues updated by Kevin Holmes (Director of Service and Support) 4 years ago 4

KnowledgeHub is currently unavailable. Please be assured we are working as quickly as possible to resolve this situation. We apologize for the inconvenience. We will update this topic as soon as we have a resolution. Thank you for your patience.

The "Knowledge Hub" link within Procentive is currently unavailable however, you may still reach the contents of the Knowledge Hub by visiting support.procentive.com. Thank you!

Fixed

KnowledgeHub is available again through support.procentive.com.
If you are still unable to view KnowledgeHub, you may need to clear your cache.

Please know that KnowledgeHub is still inaccessible by the button in Procentive. We are working diligently to solve this separate issue.


Clear Cache in Google Chrome: https://support.google.com/accounts/answer/32050?hl=en

Clear Cache in Explorer: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history

Fixed

This issue has been resolved. The Knowledge Hub is now accessible again within Procentive. We apologize for the delay in getting this tool up and running for you again. If you have any further questions, let us know. Thanks!


Kevin