For all claims sent yesterday morning (7/19) you may see this rejection message in the Electronic Module:

The Validator encountered an internal error :  com.edifecs.xengine.XEException:  com.edifecs.common.ecl.ECLException:  DB /opt/Edifecs/Common/UserECLDB/jECL/ECLRegistry is not ECL registry.. Invalid data: 030240928 

Availity informed us that their system was encountering errors which caused claims to reject with this message.

If you have not done so already, please resend any claims with this message.

Thank you!

Claims being sent to UBH/Medica (payer ID 87726) with Medicare as a secondary/tertiary payer have the status of "Error" in the Electronic Module. The batch report reads:

Insurance Type Code may be used only for Medicare Payer. Element SBR05 is used. It may be used only when payer is Medicare. Segment SBR is defined in the guideline at position 2900

This message does not apply to these claims and is being sent back from the clearinghouse in error. We are working to resolve this as quickly as possible.

Please watch for updates to this post; these claims will need to be resent once the issue is resolved.

Thank you!

UCare had an issue with the following rejection message "misfiring" on multiple claims:

The Claim/Encounter is missing information specified in the Status details and has been rejected. Status: NDC number. 

This has been corrected by the payer however, you do need to resend the affected claims.

Please note: This only applies if you received the above rejection message in the Electronic Module on claims sent to UCare.

If you are unsure whether or not this applies to you, please send a ticket to the Support Desk for further assistance.

UPDATE: We have been made aware that this no longer applies only to CPT code 90834. Any code with the referenced rejection message should be resent. 

Yesterday we were made aware of the following Claim Rejection in the Electronic Module which appeared on all claims sent to BCBS of MN (ID SB720) that contain code H0046 (Travel):

Rejected for Missing Information  The Claim/Encounter is missing information specified in the Status details and has been rejected Status: Detailed description of service

The rejection was due to a coding update which inadvertently removed the "TRAVEL" narrative that follows code H0046 on claims.

Please resend any claims with this rejection message for code H0046 to resolve this rejection - no changes need to be made.

Thank you!

As of this morning the Time Add Window is overriding changes made in the following manner:

1. Open Time Add Window
2. Enter Information
3. Save
4. Leave Time Add Window open
5. Enter new information  (e.g. a different client)
6. Save

This causes the original service line to be overwritten with the updated service line (e.g. the first service line will be replaced by the service line for the new client). 

If your process is as follows, this does not affect you:

1. Open Time Add Window
2. Enter Information
3. Save
4. Close Time Add Window

We will have this resolved shortly and we thank you for bringing this to our immediate attention so we are able to resolve it quickly.

It has have been brought to our attention that only the first page of clients is currently available on the main page in the Clients Module. Our Engineering Team has identified the issue and is working to input a resolution in the servers.

We want to thank everyone for bringing this to our attention and working with us to find the solution. This should be resolved by tomorrow once the servers have been updated overnight.

UPDATE: This also includes the client DOB being displayed in an incorrect format. The format will return to MM/DD/YYYY once servers have updated overnight.

This morning we received the following notice from MN MA (DHS):

...We are seeing slow response times and errors returned for our Eligibility Real Time 270/271 application.  I will send an update when I have more information regarding this issue.

What this means for you:

Until further notice from MN MA, eligibility run through Procentive may be slow and/or have errors. When we are notified this has been resolved we will update this post.

Thank you!

We've been informed that the 1370 Report is not displaying the correct data for some customers. Our engineering team is working to update the 1370 Report and resolve this issue. Updates will be posted here as we receive them. Thank you!

We have received the following information from MN MA:

Eligibility Real Time 270/271 Users:
On Sunday, May 7 at 8:00 pm through Monday, May 8 at 6:00 am CDT, we will be performing system maintenance that will cause service interruptions.

Eligibility will not be available in Procentive during this time while they complete their maintenance.

Thank you!

We apologize for the slowness you may be experiencing in Procentive. This is intermittent and we're working to address the issue and resolve as soon as possible. Thank you for your patience as we work through this today.