KNOWN ISSUE: MN MA Eligibility will be down 5/7/2017 - 5/8/2017
We have received the following information from MN MA:
Eligibility Real Time 270/271 Users:
On Sunday, May 7 at 8:00 pm through Monday, May 8 at 6:00 am CDT, we will be performing system maintenance that will cause service interruptions.
Eligibility will not be available in Procentive during this time while they complete their maintenance.
Thank you!
KNOWN ISSUE: Procentive experiencing slowness
We apologize for the slowness you may be experiencing in Procentive. This is intermittent and we're working to address the issue and resolve as soon as possible. Thank you for your patience as we work through this today.
KNOWN ISSUE: MN MA Eligibility Issues
We have received the following information from MN MA/DHS regarding eligibility:
Attention MN Medicaid Real Time Eligibility users:
MN Medicaid’s Real Time Eligibility applications are currently experiencing timeout issues. Users are reporting failure rates of approximately 50%. Our Operations staff have been notified and are working to correct the issue. We will send further information as it becomes available.
Has anyone had problems resending a replacement claim?
When I resend the claim, it does not bring the claim up for me to check and send electronically.
Nothing is there.
Travel Locations
Good afternoon! We have therapists that see clients at a Twin Cities juvenile detention center. We would like to bill travel - which location code is best to use in this case?
Thanks & have a great day!
Jill
Good afternoon. I have merged the two posts today on this topic into one, in order to unify communication going forward.
Thank you all for utilizing this community tool to share your experience with each other. I want you to know that we strive daily to keep the system running as efficient as possible and to remain online. As you have experienced there have been episodes today where there has been instability. Our systems engineers are addressing this as I type. One of the interventions they're taking is to reset the servers. So, moving forward this afternoon I expect you all to experience improved performance in the system.
Thank you again for communicating with us and each other.
Medica LOA claim line issue
Is anyone else having an issue with denied claims from Medica UBH when selecting LOA days on claims?
Take Back Events Question
Good afternoon,
This afternoon I received a remit from UBH PMAP taking back payments as far back as February 2016. I called UBH to inquire the issue. They advised they "just found out" the client had primary insurance, BCBS. My response was, we are beyond timely filing to bill the primary insurance. UBH left us with no recourse or options to bill DOS from February 2016 to May 2016 due to timely filing. I then asked for the Appeals Dept.
My question to the community - What is your success going to the Appeals Dept with this kind of case? Can anyone provide insights to insurance payers having the ability of going this far back recouping payments because "they just found." Shouldn't payers have a timely response to these kinds of events vs recouping payments beyond one year after the fact? Thank you all for your time.
Customer support service by UserEcho
