Hello

For the agencies that charge no show fees...do you have a separate payer for each client so that an invoice will generate for that charge.  Currently each code is attached to a payer so that when its sent to the billing module you can bill that payer but I dont want to bill the actual payer that is set up (like BCBS or MA) so how would I set the client's payer up to bill the client directly?

Do you use a different invoicing system for these other types of (non-insurance) type client fees?

Hi Everyone!

Many times, I will be working on a MN DHS ERA and the payer changes to Medicare (or vice versa). I will start to allocate the ERA and then I notice that the payer is wrong, but I can't change it. If there are takebacks, I am unable to finish allocating due to the payer being incorrect. Is there any easy restart button to change this? Or do I have to manually go into the ERA and delete every single payment for customers through the Payment Module? 

Please help!

Has anybody had success voiding claims for BCBS? Seems that I am doing something wrong. I am filling out the control number, etc. but got a message from BCBS stating the header information does not match the predecessor. I wonder if I am missing something?

Good afternoon,

We are currently aware of an issue that is not allowing users to register clients for the client portal. This is separate from the issue with workflow and appointment reminders. We are working on the solution now and will post an update here once we know more. We appreciate your patience!

ProCare Team

It has been brought to my attention by several patients over the past couple of days, that they are not receiving the automated reminders from Procentive. In appointments I see the yellow check mark, that indicates the reminder is being sent out. This glitch has resulted in several no-shows and a surplus of work for staff, who are having to manually notify patients of their appointments. Is anyone else having this issue?

Hello Procentive community,

I am confused by the Procentive Product Update email I just received.

The email reported that if your signature password "includes a character", you will have to reset it by tomorrow. In common computer lingo, a character is any letter, number, space, punctuation mark, or symbol. So, does everyone will need to reset their password? Or did you mean something other than "character"?

In addition, forcing a password change on all/most/even some of my agencies users with hardly any warning is frightening for this IT guy. I will report back with any disruption of business operations for my agency due to this change.  

Is anyone else having an issue with Eligibility?   We keep getting a clearinghouse error after it has ran from DHS.

When new clients are admitted into residential, teh guardian signs 10+ Procentive documents.. What method does your agency use to organize those documents so whoever is doing the intake does not miss documents and it makes for an efficient process?