KNOWN ISSUES: KnowledgeHub/Training Module slow due to issues at Amazon Web Services
All of the information that is housed in the Training Module of Procentive is housed at Amazon Web Services, and Amazon is having problems today. As soon as Amazon is able to resolve this issue, the information (help files, training videos, etc.) will be available again within Procentive.
As soon as AWS is back online, we will update this post.
CTSS Billing
We will be starting to bill for CTSS services. Is there a resource or training that will help me bill this accurately?
KNOWN ISSUES: Appointment Reports Not Loading Data
We've been informed that report 3010 Appointment Call List & report 3610 Appointment Information is currently not loading details regarding appointments scheduled in Procentive. We're looking into this and hope to have this resolved shortly.
These two reports have been updated and are available for use.
rule 25 assessment
I am wondering if any of you MN facilities currently bill the counties for rule 25 assessments? We can't bill DHS directly and are wondering how you are billing the counties if at all. Thanks!
KNOWN ISSUES: Unable to Kiosk Clinical Forms
When attempting to Kiosk forms or send forms via Client Portal, clicking the "kiosk" link in Clinical/Charting or Clients Modules will open the window but does not load. This is also happening in the Appointments Module "Have client fill out form at home/on kiosk" link. We are currently working to resolve this issue and hope to have it resolved shortly.
We apologize for the delay in response; yes this has been resolved.
90785 Interactive Complexity
Does anyone have any tips for helping staff remember to bill 90785 Interactive Complexity as appropriate?
Data Measurables/Outcomes
Is anyone aware of any reports or data functions Procentive currently has to provide us with accurate information regarding number of new clients, starts, etc.?
KNOWN ISSUES: Slowness or Disconnected from Procentive
We are experiencing a delay in loading and you may experience being disconnected from Procentive. We are looking into this right now and hope to have this resolved shortly.
Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.
However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.
I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.
Thank you!
Kevin Holmes
Increasing Fees
Has anyone increased their fees they have billed for?
If so, is the only place this needs to be changed in the Payers Module, Rates Tab, Codes Sub-tab? Then of course, changed in all other payers that this would apply to?
If a MN provider/facility: Do you add in the MN Care Tax charge as a line item?
Curious to know how other MN Providers use Procentive to track MN Care Tax, and if they pass this onto the client? If you do pass along to client, how do you have this set up in Procentive?
Thanks!
Customer support service by UserEcho
