Claims submitted on or after 3/30/2017 have the "Sent" status in the Electronic module for payer ID 87726 and some ERAs are not yet flowing into Procentive. We are working with the clearinghouse to determine the cause of this however, they have verified that they are receiving the claims and they've been sent on to UBH/Medica for processing. We will update this post as soon as we have more information from the clearinghouse. Thank you!

Hi!

We will soon be transitioning to having our client's fill out PHQ's, GAD-7's, WHODAS, etc. on tablets, which will then flow into our DA's. Any suggestions for what seems to work best? iPads? Androids? Thanks! :)

We're receiving some time out errors when running eligibility this morning. MN MA is currently working to resolve this error and we'll update this page as soon as we have more information from MN MA. Thanks!

Here at Family Innovations, we are looking to provide Comprehensive Community Services in WI, my wonder is if you have agencies in WI that are providing this service, as I am needing to create forms for documentation (case notes) and I don't want to recreate the wheel if there are others that are already using Procentive for WI documentation.

We've received notice from MN MA / DHS that they've been having intermittent issues all day, resulting in a delay in acceptance and processing of claims. The most recent update is listed below.

Per DHS: Our Operations is performing system maintenance which will result in downtime for about 1.5 – 2 hours in an attempt to resolve the time out issues we are currently experiencing.

Once their system is working properly they should begin accepting and processing the claims that have been sent to them. This means that in Procentive you may see the "Status" in the Electronic module as either "Sent" or "No Response". When reviewing the batch report(s), once MN MA has processed the claims there will be a "999 file" listed at the top of that batch report, letting you know that they have accepted the claim into their system for processing.

If you have any questions please submit a ticket to the Procentive Support Desk.

Thank you!

We've received the below communication from MN MA/DHS:

Our Operations team will be performing System Maintenance impacting Real Time 270/271 application this Saturday April 1, 2017. This work will cause intermittent connectivity issues on 4/1/17 between 08:00 a.m. to 10:00 a.m. CDT

During this time you may not be able to run eligibility within Procentive.

Thank you,

Jessica

We are currently experiencing an issue and we're working to resolve this. It should be back to normal shortly. Thank you for your patience.

We are currently not able to access Procentive. Those that are logged in, the screen is frozen. Those that have logged out are not able to log back in.

We have noticed with a few of our ERA's that there is information that appears in the report mode side, but when we use the payment entry mode if is not there, this is actual payments that are not using up, not denials. Has anyone dealt with this or have suggestions?!?!