We've received the below communication from MN MA/DHS:

Our Operations team will be performing System Maintenance impacting Real Time 270/271 application this Saturday April 1, 2017. This work will cause intermittent connectivity issues on 4/1/17 between 08:00 a.m. to 10:00 a.m. CDT

During this time you may not be able to run eligibility within Procentive.

Thank you,

Jessica

We are currently experiencing an issue and we're working to resolve this. It should be back to normal shortly. Thank you for your patience.

We are currently not able to access Procentive. Those that are logged in, the screen is frozen. Those that have logged out are not able to log back in.

The ability to scan directly into Procentive is currently unavailable in the Chrome browser version 57. It is still working normally in other versions of Chrome and in the Internet Explorer browser.

We're working to resolve this and will let you know as soon as we have an update.

We've received the following information from MN MA:

Real Time X12 270/271 Users:

Operations Team will be performing system Maintenance: Saturday, March 18 from 8:00 am to 12:00 noon CDT

During this time Eligibility will not be available in Procentive until they complete their maintenance. Thank you!

We've received notice from MN MA/DHS that they had an issue on their end receiving and accepting claims into their system in a timely manner. This has resulted in many "No Response" status' in the Electronic module for this payer.

If you have received this status (No Response) on your invoices, please do nothing at this time. Per DHS they have received the claims however, their system is overloaded right now and it's taking longer than usual to process. They are hoping to have everything back to normal for these claims by the end of the day tomorrow (3/10/2017).

If you've already resent some of these invoices that is okay, they will deny as duplicates on the next remit.

We'll update this page as soon as we have an update from DHS.

KnowledgeHub is currently unavailable. Please be assured we are working as quickly as possible to resolve this situation. We apologize for the inconvenience. We will update this topic as soon as we have a resolution. Thank you for your patience.

Some customers are reporting speed issues right now in Procentive. It is still unclear how many customers are being impacted. We are investigating this problem right now and hope to have it resolved as soon as possible.

In the Appointments module > Staff Availability section, when setting up a new recurring staff availability or editing an existing recurring staff availability you will receive a Procentive error. The information will still save however, the error will appear.

You will not receive an error unless the staff availability has been setup for recurring days.

We're working to resolve this and will update this page as soon as we can.

This afternoon around 4:45 Procentive servers were down for about 5 minutes.

We are back up and running. Our engineers are researching the problem now. We will continue to monitor the issue on our end and provide any additional updates as we have them.

We apologize for the inconvenience this may have caused you and your staff.

Kevin

Director of Product Services