Is anyone missing their commercial BCBS ERAs from this week?  We usually see ours on Monday or Tuesday and have not seen one yet this week.

Is there a notification that goes out when servers will be taken down or are down.  I am trying to finish up some billings this Thursday evening and when trying to sign in get message this server is down, click here for different server.   I receive the same message the server is down with each attempt of click for a server.   

Hello,

Are other users continuing to experience periods of slow response with Procentive?  We are having a slow morning.  We had a few days last week with periods of slow responses.  Thanks!

Is anyone else having issues logging into Procentive today? One of our staff is unable to log in, he keeps getting a message saying "502 bad gateway", has tried several different browsers, cleared his cache, tried his cell phone and laptop. I'm not sure if this is related, but, using Chrome, I have a different login page than normal (using Firefox, it looks the same as before).

Thanks,

Laura

Does anyone have any resources or recommendations for sources of best practice for when, what and how to document non-clinical interaction in the client record?

That is, content contained in client related tickets, notes, and contact logs.

Hello! I was recently made a Champion, but still do not have the option to send a ticket to Procentive (the little check box for "send to Procentive" is missing). I tried sending a message via Knowledge Hub for assistance over a week ago and haven't received a response, and the only option when calling for "Customer Support" is to either create a ticket or speak with a Champion. I've scoured everything I can find on the topic and have yet to figure out how to fix this issue.  Anyone have any ideas?

Is anyone else having issues with Procentive?  We can't post payments.  We can't send out billing.  We can't create statements.  When we click on save or check, the computer just spins like it's trying to proceed but doesn't complete the task.  I've done a help ticket to Procentive but I haven't received a response.

I have asked Procentive to fix an issue with Time Adds for Travel claims.. They won't consider suggestion until it gets votes. Could you please take a minute and vote.

Thank you for following the link and voting for this suggestion!!

Link:   Vote Here

Thank you!!

I believe Procentive's SSL certificate has expired. I am unable to login because of this issue; is anyone else running into the same error?

NET::ERR_CERT_DATE_INVALID