Is anyone using Proccentive to manage Personal Needs Funds?  We are looking at adding a payer in Procentive to help us track personal needs funds. Is anyone currently doing this? If so how do you track in procentive?

Has anyone every had any of their clinicians use an ASL interpreter? If so is there a billing code that can be used when this service is used?

We have clients who go to an outside clinic/hospital/therapy at times. Currently, when an appointment is added to their profile stating they have an appointment, whoever added it will say the appointment is with them. Is there a way to change it to say who the appointment is actually with instead of having to click through it?

This would also be helpful if needing to print off the whole month for someone as the detailed information does not appear.

Wondering if anyone has come across this scenario.....A client has a primary and secondary insurance. Primary pays and then you bill the secondary insurance. Before the secondary pays, you receive an automatic rollover HSA electronic payment from the clients primary insurance HSA account. Then you receive the payment from the secondary insurance. The automatic HSA rollovers are becoming a pain. Does anyone have any best practices for this or do we just refund the client all of the HSA dollars and wash our hands? I've tried calling 2 different insurance companies and they will not speak or take any information from me. These clients have become aggravated because they don't understand when you try and explain what is happening.

Ever have one of those days when you wish you could just start over? Let's start with logging out and logging back in...

Today (Wednesday, 9/19/2018) at about 12:05 PM [CST] Procentive will automatically log out all users and require everyone to log in again.  This action is being taken to fix several bugs (including an inability to log in) that were accidentally introduced this morning when we updated Procentive password security. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:

• If you have a form open, be sure you save it before 12:05 PM [CST].
• After 12:05 PM (CST), the use of special characters in the username will work again. 
• These reported issues are not due to superuser updates, but rather due to updated security for usernames and passwords.

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

Procentive,

I have no method of communication to you alerting you I have NO access to the databases I work with.

I believe this is due to the Super User Edits.

Please help resolve this asap.

Debbie Trunk

Trunk Consulting, Inc

We have received the following notice from DHS: 

Systems unavailable due to upgrade work from Saturday, September 15, 2018 at 6 AM CST until Monday, September 17, 2018 at 4 AM CST.

What does this mean for you?

Eligibility through Procentive will be unavailable during this time. This may also cause claims sent to MN MA (DHS) to fail.

We ask that you please wait to send claims to MN MA until their system is restored on Monday, September 17 at 4 AM. 

Please contact the Procentive Support Desk with any questions. Thank you!

I am wondering if anyone is having issues still with their staff not being alerted when a client has arrived?

Our agency still is and it is very sporadic. 

Anyone have any luck billing any of the various 90899 codes to Medicare?

Does anyone bill their claims electronically to CHAMPVA?  We tried years ago but were told that the claims must have the licensure of the therapist on them (Since they don't credential).  Paper claims take forever to process.  Thanks