0

Treatment Plan?

Kristine 6 years ago in Clinical Charting Module 0

Good Morning,


I work in the substance abuse treatment field.  My question is regarding treatment plan changes/updates. Do you create a new treatment plan whenever a change is made and then inactive the old one? 


Thank you,

Kristine

0

NSF Check Received Question

Jen 6 years ago in Payments/ERA Modules updated by Kayla Kenworthy 6 years ago 1

Does any one have any suggestions on how to apply a NSF returned check to a clients account so the payments module shows the history.  We want to be able to see when we pull the client up through payments that they had a NSF.  I have reviewed the Refund/NSF Module and Knowledge Hub but did not find it helpful. 

0

Coding Question

Jill 6 years ago in Billing/Electronic Modules updated 6 years ago 2

I am looking for some advice in coding an individual therapy session that lasted for 2 hours.  I believe the 90837 is for 60-90 minute sessions, correct?  I appreciate any assistance you can provide!

0

Appointments Add Window Gets An Update!

Alicia Swanson 6 years ago in Procentive News 0

Appointments Add Window Gets An Update!

Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).  


If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/

0
Fixed

Dr. First and User Community are Down

Alicia Swanson 6 years ago in Known Issues updated by Rachael Smith (VP, Professional Services) 6 years ago 3

This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running. 

You can access some sites from your mobile devices. 

Answer

This issue appears to be resolved by Comcast.  If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.  

Please let us know if you have any questions.

Thank you,

0

Delete Button in Clinical/Charting

Alicia Swanson 6 years ago in Procentive News updated 6 years ago 6

Tomorrow6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.) 


 This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.

Answer
Alicia Swanson 6 years ago

Hello All,


This is now planned to be live early tomorrow morning.  


There are a series of events which take place every night within the back end of Procentive and our servers.  Releasing new enhancements/updates are one of those sequential events.  We did plan to have this for you this morning, as I commented yesterday, but we chose to wait one additional day based on how the required sequential events played out which was the best course of action for Procentive.  I apologize for the additional wait and the plan is for delete to be live tomorrow.  


Alicia Swanson

0

dual diagnosis billing for outpatient and CD services?

Jana 6 years ago in Billing/Electronic Modules 0

Do any other agencies have experience billing integrated dual diagnosis?  We provide service through our psychiatric IOP program and CD treatment program - wondering if there is a billing code/modifier to use when clients are served in both programs at the same time.  BCBS ND is one of our largest payers for these clients.  Thanks in advance!

0

ERA module

amybenson 6 years ago in Payments/ERA Modules updated 6 years ago 1

Hi, when entering the remit/ERA in Procentive, today  the "save all" button at the top of the remit has disappeared on my screen, anyone else have this issue? I am posting remits and need the SAVE feature and also in the individual lines the SAVE button has disappeared. so I am unable to POST remits at this time. Please advise.

0

KNOWN ISSUE

Known Issue: We are aware or the login issues and we are working on a resolution now.


Thank you,

Rachael Smith

Customer Support and Training Specialist


Answer

Today an update was put into place by our engineers, this may have caused intermittent outages for some users spanning 18 minutes at 10:40am.  This has now been resolved.  If you have any questions or need more clarification please contact Procentive via ticket.

0

KNOWN ISSUE: CLEAR CACHE

Rachael Smith (VP, Professional Services) 6 years ago in Procentive News updated 6 years ago 6

This morning we were alerted that browsers are caching a large amount of data.  Please clear your browsing history on your browser.  If you continue to experience issues after clearing your browsing history, please let us know.

How to clear your browser:

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari


Thank you,

Rachael Smith 

Customer Support and Training Specialist