0

typing

NP Support 6 years ago in Clinical Charting Module updated 6 years ago 7

Very odd and sporadic issue here, so I wanted to see if anyone else in the community has seen it.  A few staff have reported that typing is delayed on Procentive.  When the staff is typing, the computer (or website) has to "catch up".  The same staff that had the problem had no issues on other sites or email, etc.


I was able to check out one of the systems yesterday, and it had no recent programs installed, no malware, no recent updates, etc.  I cleared the internet cache, and let them try again.  The problem still existed on Procentive.


Not even really looking for a solution here, just seeing if anyone has the same trouble!  Thanks.

0
Fixed

Known Issue: Faxing Down

Amanda Kaufmann 6 years ago in e-Faxing updated 6 years ago 2

We have been notified that Faxage (the faxing company we partner with to send and receive faxes) has an issue with their server currently being down. 


We are in the process of gathering information in regards to what will happen with incoming and outgoing faxes that are currently in the queue, as well as asking for an estimated fix time.  When we receive an answer, we will post the updates here. 


0
Fixed

KNOWN ISSUE: MN MA Eligibility and Claims Down

Ashley M 6 years ago in Known Issues updated 6 years ago 3

Procentive has received the following communication from MN MA (DHS):


      We will be performing work to upgrade several systems on Friday, July 20, 2018, from 6 p.m. until 6 a.m. 

      Monday, July 23, 2018. This work will affect all functions in MN–ITS, Core 2, and SFTP. The following billing
      and eligibility resources will not be available:
          • Direct Data Entry (DDE)
          • Applications and systems that require users to log in to MN–ITS
          • Eligibility verification, including phone verifications
          • Batch files submitted through secure FTP
          • eDocs document library

      Watch the Provider news and updates page for announcements and more information about availability.


What This Means for You

MN MA Eligibility and Claim Submission through Procentive will be inoperable from today (7/20) at 6 pm until 6 am Monday (7/23).


Please refrain from submitting any claims to MN MA via Procentive during this time as they will not go through.

0

psych diagnostic code?

beth 6 years ago in Codes/Rates/Diagnosis Modules updated by Richard Sethre, Psy D , L P. 6 years ago 5

Does anyone have experience billing MA or other payers for 90801 (psychiatric diagnostic interview examination)? One of our clinicians thought it was being "phased out" (ie not paid) and we should remove it from our codes sheet. 


Any thoughts would be greatly appreciated! 

0

Waiver for client's to sign if they are requesting text reminders.

Kelli Feucht- ACS 6 years ago in Appointments Module updated 6 years ago 2

Dose anyone know is it a requirement to have a waiver signed by the patient if they are receiving text reminders for thier appointments?  The waiver would list a disclaimer that text/data rates may apply if they elect to receive auto text reminders for their appointments.  Any information you can provide would be appreciated.

0

workflow - complete status

Jamie Skrove 6 years ago in Workflow Module updated by Deanna Cahoon-Draus 6 years ago 3

This week, noticed an issue with workflow not allowing you to change project status to "complete".  Anyone experiencing this issue or have a ticket in on this issue?

Answer
Deanna Cahoon-Draus 6 years ago

Hello Jamie!

As the others said this is a new permission from the enhancements that went into the system last week. The permission is called "Ability to set Project complete". Once you have been granted that permission you will be able to complete workflow projects


Here are step by step instructions:

Staff Module > Select a staff > Role tab > Select Edit Roles link > type project > Check "Ability to set Project complete" > Select Change Role


Repeat these steps for any of the roles that need to complete workflow projects :)

0
Fixed

KNOWN ISSUE: Cannot Save Group Appointments

Rachael Smith (VP, Professional Services) 6 years ago in Appointments Module updated 6 years ago 2

Currently, the ability to save a Group Appointment is not available.

We are investigating this issue and will post updates as soon as possible.

Please ticket Customer Support at Procentive if you have further questions.


Thank you,

Rachael Smith

Customer Support and Training Specialist 

Answer

This issue has now been resolved.  If you have any questions or need further clarification, please ticket Procentive Customer Support.


Thank you,

Rachael Smith

Customer Support and Training Specialist

0

Staff Availability - Appointment Module

Jamie Skrove 6 years ago in Appointments Module updated 6 years ago 3

Hello - since the appointment module update, are other users having issues with getting changes in staff availability to save? 

0

scanners

teresa trepanier 6 years ago in Clinical Charting Module updated by Tim Scott 6 years ago 5

Wondering what scanners everyone uses to upload directly into procentive? I am looking at getting new scanners for my staff. The ones that we have now are not TWAIN compatible. 

Thank you! 

0
Fixed

KNOWN ISSUE: Availity Claims and ERAs

Ashley M 6 years ago in Known Issues updated by Amanda Kaufmann 6 years ago 5

We have been made aware that all claims submitted to the Availity Clearinghouse from Monday, July 9th through the afternoon of Tuesday, July 10th are still in "Sent" status and do not have a 999 file.


Please resend all claims during this date range that are still in "Sent" status.


Our Product Development Team is still actively working to ensure any ERAs from this time frame are delivered. We will update this post once the issue is resolved. 


Update: Claims sent to MN DHS were also affected. Please resend any claims that still have a status of "No Repsonse" and do not have a 999 file. 

Answer
Amanda Kaufmann 6 years ago

There have been new updates to the missing ERAs that were discovered for the week of 7/9-7/13. 


We are working with our partners at the clearing houses to have all ERAs resent/restored for the week. At this time please refrain from sending in missing ERA tickets, until after we post that the restoration has occurred. 


 Thank you!