All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

Anyone receiving denials from BCBS Federal for DBT H codes done via telehealth?  We are getting pushback from them and lots of different answers for MH services in general done via TH stating these services need to be done through Teladoc.  

We're excited to announce our transformation from Therapy Brands to Ensora Health. This change represents our commitment to Intelligent, Whole Person Care - creating a fully integrated platform that helps you deliver exceptional care. Starting tomorrow, you'll see our new name reflected in the application. Rest assured, your access to Procentive, now known as Procentive by Ensora Health remains the same as does our support. In addition, your daily experience remains unchanged:

• Same login process

• Same program

• Same commitment to your success

Want to learn more? Visit our new website and check out our latest blog and FAQs about this exciting transformation.

Together, let's create a world where therapists can practice in harmony.

Is anyone having issues with signing into Therapy Brands? We are getting a message: "can't reach this page". This is also affecting E-Prescribe capability.