All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

Billing Veterans Affairs Community Care  - all claims are being rejected for the following: This code requires use of an Entity
Code. Entity: Receiver

No idea how to correct this - ideas or anyone found a solution?

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, March 25th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

"Write" into the Procentive software "Snip It" Statements that are available, for therapist to cut and paste into their clinical charting. Simple Practice has this option.