Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Upcoming Educational Webinar: Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive
Attention Procentive Customers:
We will be having an upcoming educational webinar on February 25th at 1:00 PM CST/2:00 PM EST.
To sign up for this upcoming webinar, please use the link below to sign up:
Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive
We hope to see you there!
Known Issues: Users Unable to Save Appointments [ RESOLVED 2/12/25 2:05 PM CST ]
Attention Procentive Customers:
We are actively investigating an issue where some users are unable to save some appointments. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Scheduled Maintenance: Today, February 12th at 1:30 PM CST
Attention Procentive Customers:
We will be conducting routine maintenance today, February 12, 2025 at 1:30 PM CST/2:30 PM EST. Users may experience downtime for under a minute within a 30 minute window.
This maintenance is necessary to ensure all systems are running at optimal performance and to provide you the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have questions or concerns, please contact our Support team by submitting a case to Procentive through our Therapy Brands Community Portal.
Scheduled Maintenance: Tuesday, February 11th at 10:00 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, February 11th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Upcoming Holiday: Closed on Monday, January 20th for Martin Luther King Jr. Day
Attention Procentive Customers:
We will be closed on Monday, January 20th for Martin Luther King Jr. Day.
All support requests received on Monday, January 20th will be prioritized and worked on when we return on Tuesday, January 21st. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
Customer support service by UserEcho
