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"WO>" in the blue dotted box

Kayla Kenworthy 6 years ago in Billing/Electronic Modules updated by Missy (Care Team Manager) 6 years ago 2

Hello!

I have an ERA  that shows no amount paid, but when I open the claim, it was that $41.60 is paid. I have the blue dotted box with multiple listings in it...for example:


WO>20170405 PR(Claim number here)   $Amount


I know sometimes these are used for interest, but what does the WO mean and how can I pay the claim without having this ERA overallocated?

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No Show Fees

Rochelle Garcia 6 years ago in Payers Module updated 6 years ago 3

Hello


For the agencies that charge no show fees...do you have a separate payer for each client so that an invoice will generate for that charge.  Currently each code is attached to a payer so that when its sent to the billing module you can bill that payer but I dont want to bill the actual payer that is set up (like BCBS or MA) so how would I set the client's payer up to bill the client directly?


Do you use a different invoicing system for these other types of (non-insurance) type client fees?

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Changing the payer on ERA after it's been allocated

Kayla Kenworthy 6 years ago in Billing/Electronic Modules updated 6 years ago 3

Hi Everyone!


Many times, I will be working on a MN DHS ERA and the payer changes to Medicare (or vice versa). I will start to allocate the ERA and then I notice that the payer is wrong, but I can't change it. If there are takebacks, I am unable to finish allocating due to the payer being incorrect. Is there any easy restart button to change this? Or do I have to manually go into the ERA and delete every single payment for customers through the Payment Module? 


Please help!

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Sending Void Claims to BCBS

Christopher Burt 6 years ago in Billing/Electronic Modules updated by Chris 6 years ago 2

Has anybody had success voiding claims for BCBS? Seems that I am doing something wrong. I am filling out the control number, etc. but got a message from BCBS stating the header information does not match the predecessor. I wonder if I am missing something?

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KNOWN ISSUES: Client Portal Registration

Caleb Zimmermann (Customer Success Manager) 6 years ago in Known Issues updated 6 years ago 4

Good afternoon,


We are currently aware of an issue that is not allowing users to register clients for the client portal. This is separate from the issue with workflow and appointment reminders. We are working on the solution now and will post an update here once we know more. We appreciate your patience!


ProCare Team

Answer

Hi everyone,


Our engineers found the issue and implemented the fix. This will go out early tomorrow morning when we push out our updates, so it should be back to normal then.


Thank you for your patience! 

ProCare Team

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Answered

Automated Reminders

Jami 6 years ago in Appointments Module updated by Alicia Swanson 6 years ago 15

It has been brought to my attention by several patients over the past couple of days, that they are not receiving the automated reminders from Procentive. In appointments I see the yellow check mark, that indicates the reminder is being sent out. This glitch has resulted in several no-shows and a surplus of work for staff, who are having to manually notify patients of their appointments. Is anyone else having this issue?

Answer
Alicia Swanson 6 years ago

FIXED UPDATE: Appointment Reminder Notifications are fixed!


The ProCare Team knows this feature is critical to your agency’s operations and to resolve this we have moved this function to another server to prevent this from happening again.  During the transition, reminders were send intermittently and now with the transition complete they are consistently being sent.  If you have further questions please send Procentive a support ticket, we are happy to serve you. 


Thank you to the staff who submitted tickets with specific examples allowing us to locate and resolve this issue.  


The ProCare Team

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Answered

Digital Signature Password Change

Ben Simpson 6 years ago in Procentive News updated by Missy (Care Team Manager) 6 years ago 12

Hello Procentive community,


I am confused by the Procentive Product Update email I just received.


The email reported that if your signature password "includes a character", you will have to reset it by tomorrow. In common computer lingo, a character is any letter, number, space, punctuation mark, or symbol. So, does everyone will need to reset their password? Or did you mean something other than "character"?


In addition, forcing a password change on all/most/even some of my agencies users with hardly any warning is frightening for this IT guy. I will report back with any disruption of business operations for my agency due to this change.  


Answer

Hi Jana,

Yes the bottom line is that digital signatures CAN include special character.

Could you please send a ticket to our support desk with the details of your situation, which form and which screen would not accept the password.  Thank you.

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MN MA Eligibility

Is anyone else having an issue with Eligibility?   We keep getting a clearinghouse error after it has ran from DHS.