This morning we were alerted that browsers are caching a large amount of data.  Please clear your browsing history on your browser.  If you continue to experience issues after clearing your browsing history, please let us know.

How to clear your browser:

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari

Thank you,

Rachael Smith 

Customer Support and Training Specialist

The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive. 

We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data. 

Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:

- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving

Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer. 

We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all. 

Procentive has successfully completed a test with Minnesota DHS regarding the new reporting format for MHIS. The new MHIS Report is Report 5581. You will need to assign permission to the appropriate roles in order for your staff to access this new report.

This Knowledge Hub article will provide additional information on Procentive's MHIS batch reporting process: https://support.procentive.com/Provider/Setup/Report_MHIS_data_to_Minnesota_DHS

Are any other agencies billing psychiatry services and if so, what code do you use for coordination of care?   thanks

We are aware that there is currently a faxing issue throughout Procentive. We are actively working with the 3rd Party to find a solution to this issue in a timely manner. We will provide more information as it becomes available.

Thank you for your patience.

Deanna Cahoon-Draus

We would like to cut down on the volume of rejections for reason code 24 (PMAP has changed). I am wondering if there is a way when I pull eligibility to see if a PMAP has changed for all of our clients?

I'm constantly getting kicked out of Procentive right now.  This began around 4:00pm today.  Is this isolated, or are others experiencing this?

Looking for recommendations of agencies that provide credentialing support.  We are considering outsourcing it. We are a Wisconsin based provider. 

I have been getting copay's denied when sending to secondary.  Primary insurance processes and the is saved thru the ERA and then I queue it it up for the secondary and it gets denied.

Any Ideas?

We are new to billing add-on codes, I think I have it set up right, but I am having a little bit of an issue.

We require audit ready notes before billing out the service line, but I've noticed that the add-on codes are billing out when a batch bill is sent out, even if the original note with the first 30 minutes service line is not yet audit ready.

So it looks like:

0364T code attached to a progress note

0365T code also created as an add-on

0364T code needs an audit ready note attached to the line - it isn't audit ready yet 

0365T bills out even if 0364T isn't ready.

Is there a way to set it up where the add-on code does not bill out until the original code is audit ready?