0
Fixed

Dr. First and User Community are Down

Alicia Swanson (Care Director) 2 years ago in Known Issues updated by Rachael Smith (Care Team Manager) 2 years ago 3

This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running. 

You can access some sites from your mobile devices. 

Answer

Answer
Fixed

This issue appears to be resolved by Comcast.  If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.  

Please let us know if you have any questions.

Thank you,

Does this mean Medications Module is out of commission?

If you use Comcast, yes, it will be down.  Comcast is experiencing massive outages.  

Answer
Fixed

This issue appears to be resolved by Comcast.  If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.  

Please let us know if you have any questions.

Thank you,