1. Procentive User Community
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  3. Known Issues
0
Fixed

Dr. First and User Community are Down

Alicia Swanson 6 ár síðan í Known Issues • updated by Rachael Smith (VP, Professional Services) 6 ár síðan • 3

This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running. 

You can access some sites from your mobile devices. 

Answer

Answer
Fixed
Rachael Smith (VP, Professional Services) 6 ár síðan

This issue appears to be resolved by Comcast.  If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.  

Please let us know if you have any questions.

Thank you,

Jana 6 ár síðan

Does this mean Medications Module is out of commission?

Alicia Swanson 6 ár síðan

If you use Comcast, yes, it will be down.  Comcast is experiencing massive outages.  

Answer
Fixed
Rachael Smith (VP, Professional Services) 6 ár síðan

This issue appears to be resolved by Comcast.  If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.  

Please let us know if you have any questions.

Thank you,

Customer support service by UserEcho