ERA module
Hi, when entering the remit/ERA in Procentive, today the "save all" button at the top of the remit has disappeared on my screen, anyone else have this issue? I am posting remits and need the SAVE feature and also in the individual lines the SAVE button has disappeared. so I am unable to POST remits at this time. Please advise.
KNOWN ISSUE
Known Issue: We are aware or the login issues and we are working on a resolution now.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Today an update was put into place by our engineers, this may have caused intermittent outages for some users spanning 18 minutes at 10:40am. This has now been resolved. If you have any questions or need more clarification please contact Procentive via ticket.
KNOWN ISSUE: CLEAR CACHE
This morning we were alerted that browsers are caching a large amount of data. Please clear your browsing history on your browser. If you continue to experience issues after clearing your browsing history, please let us know.
How to clear your browser:
https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome
https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer
https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari
Thank you,
Rachael Smith
Customer Support and Training Specialist
Malicious Browser Extensions/Add-ons Causing Issues
The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive.
We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data.
Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:
- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving
Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer.
We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all.
Batch Reporting MHIS data to Minnesota DHS
Procentive has successfully completed a test with Minnesota DHS regarding the new reporting format for MHIS. The new MHIS Report is Report 5581. You will need to assign permission to the appropriate roles in order for your staff to access this new report.
This Knowledge Hub article will provide additional information on Procentive's MHIS batch reporting process: https://support.procentive.com/Provider/Setup/Report_MHIS_data_to_Minnesota_DHS
psychiatry billing codes
Are any other agencies billing psychiatry services and if so, what code do you use for coordination of care? thanks
Known Issue: Incoming/Outgoing Faxes Not Transmitting
We are aware that there is currently a faxing issue throughout Procentive. We are actively working with the 3rd Party to find a solution to this issue in a timely manner. We will provide more information as it becomes available.
Thank you for your patience.
Deanna Cahoon-Draus
This issue was resolved as of 4:35 pm [cst], all queued faxes were sent out and any faxes received are now displaying.
If you have further questions please submit a support ticket for our Care Team to help.
Eligibility Module Question
We would like to cut down on the volume of rejections for reason code 24 (PMAP has changed). I am wondering if there is a way when I pull eligibility to see if a PMAP has changed for all of our clients?
Constantly getting kicked out
I'm constantly getting kicked out of Procentive right now. This began around 4:00pm today. Is this isolated, or are others experiencing this?
outsourcing credentialing
Looking for recommendations of agencies that provide credentialing support. We are considering outsourcing it. We are a Wisconsin based provider.
Customer support service by UserEcho