Is there anyone out there who is currently providing tele-mental health services that would be willing to consult with our agency about it?

We are aware the we currently do not have access to the Medication Module.  We have spoken to Dr First & they are experiencing an outage.  They were not able to provide an estimated time for when this will be resolved but did assure us that this is their engineers' top priority.  We will post here once this issue has been resolved.

Thank you for your patience.

I have a certified yoga/nutritional/wellness coaching expert (certified) who is also trained in Yoga for PTSD. She does not have a Masters Degree and is not a therapist. I am wondering, if she is assisting in the treatment of PTSD/Depression/Anxiety can we bill under a licensed therapist for the time spent? If yes, would there be a different code other than a 90837?

I am picturing this only for sessions that are spent specifically to address symptoms associated with diagnosis. Not necessarily ongoing for just basic overall wellness. If that were the case I know it would be a cash/private pay situation.

Thanks!

Alyson 

I'm looking for recommendations on training opportunities that be an in-person, seminar, classroom or even one-on-one type training on how to bill insurance companies.  We have a new employee that will be billing and has no experience with Procentive.  The gal who set it up is no longer with us.  

Any suggestions would be appreciated.  We are aware Knowledge Hub, webinars on line, etc.

Thanks - Kathy

Hi all, 

Does anyone use interaction type when setting up Workflows?  We are interested but want to find out more information before changing all current clients/ staff/ interaction types.  Thanks in advance for any help on this!

Calah

Has anyone had experience with billing two therapy codes in one day to UCare PMAP? For example, we are trying to bill code 90853 (group) and 90837 (individual) for a client on the same day. UCare will only pay one or the other it seems regardless of what I do. I did use the 59 modifier.

I have a MA, LP who has an intake that has Medicare as primary insurance and BCBS as their secondary plan. The rendering provider did not renew his contract with Medicare. I'd like to know if anyone has billed 96101 GY to BCBS successfully? Thank you.

We are aware that In- Office Kiosk is not working correctly. Our team is working to resolve this issue in a timely manner and we appreciate your patience as we work on remedying this.

Kiosking via the Client Portal is still functioning normally. If your agency uses the Client Portal, please use this as a workaround while we work to fix In-Office Kiosk functionality

Thank you,

Deanna

Currently, attaching outside documents to a ticket is not functional; we are working towards a resolution. In the meantime, if you need to send an outside attachment to Procentive please submit a ticket requesting that we look at an outside attachment and we will assist you in transferring it to us in a secure manner.

Thank you for your patience as we work to resolve this issue.