Offering Employee Benefits Packages
Our clinic is currently set up with only the option of being Independent Contractors. We are exploring the possibility of developing an employee option/employee benefits package as well. Has anyone been through this process or have suggestions about options and/or where to go to develop this?
Charging County Insurance Clients for No Shows and Late Cancels
I understand that we must accept payment in full, regarding billed claims, when our clients have a county insurance. My question is.... is it permissible to directly charge a client, with county insurance, a fee if they Late Cancel and/or No Show. We do have it addressed in our financial contract, which is signed by each new client.
appointment log
There is a change log for the client module but what about being able to view a detailed change log for the appointment module? I know you can click on the log tab and see the changes made to that specific appointment but what if the client name was accidentally changed and you want to find out who the original appointment was made for?
Record Request
Our facility is new to Procentive. We are being asked to submit medical records for one of our clients. What is the best way to gather a record set to fax out to a requesting facility?
KNOWN ISSUE: Repeating Pop-up
The pop-up inviting staff to subscribe to the Procentive email list for product updates is continually appearing after staff select "No Thanks".
Instead, please close the pop-up window itself by clicking the red X button as shown below:
Our engineering team has already identified the issue and it will be resolved tomorrow.
Thank you!
UPDATE: Please be aware that staff will receive the pop-up at their initial sign-on tomorrow. Selecting No Thanks will be recorded and the pop-up will no longer appear.
What is going on with the constant pop-ups today??
Every time I click on something, a request to sign up for the ProCare newsletter pops up. Please make it stop!
Good Morning Jessica and Sheryl!
Please submit a ticket to Procentive Support so we can troubleshoot this issue for you.
Thank you!
MN DHS Request Claim status issues
Anyone having issues with MN DHS Request Claim Status today? I've been trying to correct and submit claims through the mn-its site and I keep getting issues. Saying things like: Unable to process your request, etc.
Personal needs funds
Is anyone using Proccentive to manage Personal Needs Funds? We are looking at adding a payer in Procentive to help us track personal needs funds. Is anyone currently doing this? If so how do you track in procentive?
Billing for ASL interpreter
Has anyone every had any of their clinicians use an ASL interpreter? If so is there a billing code that can be used when this service is used?
Customer support service by UserEcho
