ARMHS Providers - TCL Plans
Any ARMHS providers well versed in Transition to Community Living? Wanting to hear how other providers are making the treatment planning process for this service efficient? Are providers using template features within the standard treatment plan or having a completely separate plan? Any advice or suggestions appreciated. Thank you
Does any one bill for telehealth services for mental health
Hello everyone,
We are looking into doing telehealth services and I am wondering if any one currently bills for this? what modifiers do you use? Thank you for your help
CONFIRM APPOINTMENTS FEATURE NEEDED
It seems to be standard today to be able Reply C to confirm appointments for any kind of doctor's office's text or email reminders. Does anyone else find it strange that Procentive doesn't have this feature?
Hello,
We wanted to jump in and try to point you all in the same direction regarding this topic. If there are further questions beyond what is listed below then please submit a Support Ticket.
Can clients respond to SMS/Text message appointment reminders?
Unless you have specifically requested to have it disabled, clients are able to respond to appointment reminders regardless of what you include in the message. This means, even if your message does not say "Reply Yes to confirm" your clients are still able to reply "yes" and confirm the appointment. If you would like this feature fully disabled, please send a Support Ticket.
What responses from clients are recognized?
The Procentive system for SMS appointment reminders is setup to recognize the following responses: REMOVE, STOP, CANCEL, OK, Y, YES
What if a client responds with something that is not recognized?
An email is sent to the email address entered in the Settings Module > Setup Tab > Reply e-mail for client appointment notifications (required). This email will look something like this:
SUBJECT: Procentive Client Text Response - Unknown
An SMS text response was received from phone number +17155550000 (client 1234)
This reply didn't match any reply keywords. (STOP/REMOVE/CANCEL/YES) Nothing was done with this reply. The message was: C
Where can I see what our clients responded with?
This is found in the email described above and is also found in the appointment. To access this from the appointment, open the appointment and click the "reminder" link at the bottom right below "Created by:"
Thank you,
Amanda Kaufmann
Customer Success Manager
Procentive slowness
I know there have been a few tickets lately but I wanted to start a new one because of the upgrades that took place this past weekend. We are still experiencing slowness throughout our system. Others have indicated in other tickets that this is an ongoing concern, but specifically today are others experiencing slower-than-normal performance?
Slow
Are people still having problems with the slowness of Procentive? Mine system is just dragging.
Has anyone received their BCBS ERA's over the weekend?
We usually have at least 10 ERAs from BCBS that come in over the weekend. We did not receive any.
Medication Management Notes
Hey all!
We are wondering if anyone has perfected the use and workflow of medication management forms (ideally for the prescribing and documentation of psychiatric medications), who would be willing to consult with us on our forms?
We have some user/prescriber specific questions and would love to be able to ask another user/prescriber about their process.
if so, let me know what the best/preferred method of contact is.
Thanks!
Kyle
DHS Documentation/Billing
I know the DA needs to be dated the date it is complete and signed. Has anybody heard that this is required for ALL services rendered to MA clients?
MN DHS ERA Delay
Hello,
Has anyone experienced delays in receiving their ERAs from MN-ITS in Procentive? We generally receive ours on Sunday or Monday of the payment week, but still have yet to receive them this week.
Chris
Hello,
Please see the Procentive Live Updates Page. We have addressed this with DHS, and will continue to post updates there.
Thank you
Amanda Kaufmann
Customer Success Manager
Customer support service by UserEcho
