Is anyone else getting double or even triple payments coming in from Preferred One?
Here is the communication Procentive received recently from our partners at the clearing houses regarding Preferred One ERAs.
"Preferred One distributed some old remittance data on May 9th (2019). These remittance files were distributed to our trading partners because they were NOT duplicates of previously processed remittance files. Preferred One notified the clearing houses at approximately 12 noon today of their processing error. Unfortunately the files were processed and distributed to our trading partners the same day that they were received."
Although Preferred One states that these are not duplicates, what we have been able to uncover is that they're not duplicate File Names and Check Numbers, therefore resulting in possible duplicates in our system.
One way to check to see if this has already been paid is to check to see if this is an old check date, as well as if this has already been posted a posted payment in the system (seeing the yellow can't use field, or clicking the payments link to see if there is a posted payment)
If it is a confirmed duplicate payment please manually mark the ERA as Processed, and do not save the payment in to Procentive. If you have saved the payment, simply access the payments module and delete the payment.
Please submit a Support Ticket to Procentive if you have any additional questions.
Customer Success Manager
Yes, here too.
Yes here as well. I went to PreferredOne's provider portal and could not find the EOB associated with today's ERA. Also there were no funds deposited so I deleted the payment in the payment module and checked the "Processed" column in the ERA module so it's marked done.
We received more Preferred One duplicate payments today. Are they having issues again?
We have also gotten one at this point. Appears to actually be a duplicate payment from the different EFT numbers showing on the 2 ERAs from the same DOS and client.
Customer support service by UserEcho