Questions
Has anyone's MN DHS ERA's not come in this week?
I haven't seen that our ERA from DHS come in. Does anyone know if there is a delay?
Answer
We haven't gotten our yet. One of our girls called DHS yesterday and they informed her they have until Friday, and they knew they were not in.
As of this morning, we still haven't received our payment. Is everyone else still waiting?
I see that in the mn-its site mailbox that our Remit is there to print off. Have you all gotten payment, just not the ERA side of it?
Delayed ERAs from DHS
We are aware that DHS ERAs have not yet come in to Procentive from DHS.
DHS does have until Friday 5/3/2019 in order to process the ERAs in to our system.
Procentive is actively working with DHS to determine their resolution, and obtain a timeline that we can expect to see these populate in our system. In the meantime, the ERAs are accessible via the MN-ITS portal.
Please continue to keep an eye on this via the Live Updates Page. We will post here when we have obtained additional information from DHS.
Thank you,
Amanda Kaufmann
Customer Success Manager
Customer support service by UserEcho
Delayed ERAs from DHS
We are aware that DHS ERAs have not yet come in to Procentive from DHS.
DHS does have until Friday 5/3/2019 in order to process the ERAs in to our system.
Procentive is actively working with DHS to determine their resolution, and obtain a timeline that we can expect to see these populate in our system. In the meantime, the ERAs are accessible via the MN-ITS portal.
Please continue to keep an eye on this via the Live Updates Page. We will post here when we have obtained additional information from DHS.
Thank you,
Amanda Kaufmann
Customer Success Manager