Staff meeting guidelines
Does anyone else miss the vertical visual guidelines in the "staff meeting" tab on the appointments? We lost this function in the update. It used to have a green line on the left at the beginning of the appt. time and a red line on the right at the end of the appt. time, making it easy to delineate the column with the time you were checking staff availability for.
I have a ticket into procentive and they are going to consider this, but I'm just wondering if anyone else used this and is missing it!
Add codes 80305 and 80307 for Drug Screening
We are adding codes 80305 and 80307 for billing Drug Screens/Urinalysis. Does anyone presently use these codes? Is there a revenue code that needs to be billed with it? Or is there any modifiers? Should it be set up as an institutional claim or a professional claim? Any assistance will be appreciated. Thanks.
Appointments
Is anyone else noticing that when you check a client is it does not update that on the log?
typing
Very odd and sporadic issue here, so I wanted to see if anyone else in the community has seen it. A few staff have reported that typing is delayed on Procentive. When the staff is typing, the computer (or website) has to "catch up". The same staff that had the problem had no issues on other sites or email, etc.
I was able to check out one of the systems yesterday, and it had no recent programs installed, no malware, no recent updates, etc. I cleared the internet cache, and let them try again. The problem still existed on Procentive.
Not even really looking for a solution here, just seeing if anyone has the same trouble! Thanks.
Known Issue: Faxing Down
We have been notified that Faxage (the faxing company we partner with to send and receive faxes) has an issue with their server currently being down.
We are in the process of gathering information in regards to what will happen with incoming and outgoing faxes that are currently in the queue, as well as asking for an estimated fix time. When we receive an answer, we will post the updates here.
KNOWN ISSUE: MN MA Eligibility and Claims Down
Procentive has received the following communication from MN MA (DHS):
We will be performing work to upgrade several systems on Friday, July 20, 2018, from 6 p.m. until 6 a.m.
Monday, July 23, 2018. This work will affect all functions in MN–ITS, Core 2, and SFTP. The following billing
and eligibility resources will not be available:
• Direct Data Entry (DDE)
• Applications and systems that require users to log in to MN–ITS
• Eligibility verification, including phone verifications
• Batch files submitted through secure FTP
• eDocs document library
Watch the Provider news and updates page for announcements and more information about availability.
What This Means for You
MN MA Eligibility and Claim Submission through Procentive will be inoperable from today (7/20) at 6 pm until 6 am Monday (7/23).
Please refrain from submitting any claims to MN MA via Procentive during this time as they will not go through.
psych diagnostic code?
Does anyone have experience billing MA or other payers for 90801 (psychiatric diagnostic interview examination)? One of our clinicians thought it was being "phased out" (ie not paid) and we should remove it from our codes sheet.
Any thoughts would be greatly appreciated!
Waiver for client's to sign if they are requesting text reminders.
Dose anyone know is it a requirement to have a waiver signed by the patient if they are receiving text reminders for thier appointments? The waiver would list a disclaimer that text/data rates may apply if they elect to receive auto text reminders for their appointments. Any information you can provide would be appreciated.
workflow - complete status
This week, noticed an issue with workflow not allowing you to change project status to "complete". Anyone experiencing this issue or have a ticket in on this issue?
Hello Jamie!
As the others said this is a new permission from the enhancements that went into the system last week. The permission is called "Ability to set Project complete". Once you have been granted that permission you will be able to complete workflow projects
Here are step by step instructions:
Staff Module > Select a staff > Role tab > Select Edit Roles link > type project > Check "Ability to set Project complete" > Select Change Role
Repeat these steps for any of the roles that need to complete workflow projects :)
KNOWN ISSUE: Cannot Save Group Appointments
Currently, the ability to save a Group Appointment is not available.
We are investigating this issue and will post updates as soon as possible.
Please ticket Customer Support at Procentive if you have further questions.
Thank you,
Rachael Smith
Customer Support and Training Specialist
This issue has now been resolved. If you have any questions or need further clarification, please ticket Procentive Customer Support.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Customer support service by UserEcho