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Naprawione

KNOWN ISSUES: Problems with MN MA claims and eligibility

Kevin Holmes 7 lat temu w Known Issues zaktualizowano 7 lat temu 3

This is just a warning that there are several ongoing issues with MN MA this week. In addition to problems with eligibility, there are problems with claim submission as well.


In the electronic module, if your claim submissions are coming back from MN MA with a status of "No Response", you can do one of two things. One option is to do nothing, and hope that MA will process these claims eventually (there may just be a delay in their response time). OR you can resubmit these claims "just in case".


If you resend the claims that have a status of "no-response", you run the risk of receiving duplicate denials because of the resubmission.


If we hear any updates from the state that these issues have been resolved, we will update this issue again.

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Our next CareCast webinar is November 30th!

We are going to be talking about Clinical Permissions. If you would like to learn more about this, signup by following the link below.


https://procentive.zoom.us/webinar/register/68da974701e9d94cc5b9141539e44ee6

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Naprawione

KNOWN ISSUE: MA Eligibility is down for maintenance

Kevin Holmes 7 lat temu w Known Issues zaktualizowano 7 lat temu 1

From: Fenske, Clark W (MNIT)

Date: Nov 21, 2016 7:29 AM
Subject: MN Medicaid Real Time
To:
Cc:


Real Time Eligibility Users,

I was just informed that our Operations team is performing system maintenance that is impacting Real Time Eligibility connectivity. This will take about 1.5 hours.

Clark Fenske

Business Analyst | Program Management Division

Minnesota IT Services | Partnering with Department of Human Services /MNsure

540 Cedar Street

Saint Paul, MN 55155

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Naprawione

KNOWN ISSUES: Faxing

Kevin Holmes 7 lat temu w Known Issues zaktualizowano 7 lat temu 2

It has been brought to our attention that faxes being sent out from Procentive are listed as 'queued' but aren't actually listed as 'sent'. We're working with our faxing vendor to determine the cause and we'll update you as soon as we hear back from them.

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Group psychotherapy advice?

We are looking at billing for group psychotherapy for the first time, specifically Therapeutic Yoga. Any advice or guidance? Looks like code 90853? What about reimbursements, time? Thanks!

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Outcome Data

We are looking to add another of the departments to Procentive. In doing so, for the other program, we are looking for Procentive to be able to collate data for people's outcomes so different date ranges. Has anyone done this?

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We want ideas for CareCast!

Caleb Zimmermann 7 lat temu w Clinical Charting Module zaktualizowano 7 lat temu 0

Tomorrow we launch our first ever CareCast Webinar! We want to ask our community what topics you would like to see covered in future CareCast Webinars. Comment your suggestions below and vote for others that you think sound helpful!


Also - to sign up for current webinars click here.

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Check out CareCast! A FREE webinar training series for clinicians in 15 minutes or less

This link will lead you to the CareCast page to learn more and register for the webinars.

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Naprawione

Known Issues: Statement Report 3560 Not Loading

Kevin Holmes 8 lat temu w Reporting Module zaktualizowano 8 lat temu 2

The 3560 Statements Report is currently not loading. We're working to resolve this.

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Naprawione

Known Issue: Uploading

Kevin Holmes 8 lat temu w Known Issues zaktualizowano 8 lat temu 2

We are currently experiencing an issue with uploading documents in Procentive. Our engineers are working to resolve the issue. We will update this post again once we know when the issue will be resolved.