There is an error being triggered when using the search tool in the clients module. We anticipate this being fixed very soon and will post an update once it is.

Kevin

Having issues this morning searching clients. Try searching and it keeps erroring out. Tried logging out and logging back in but did not change.

Unable to access account information in the Client module....getting continuous error messages.

Hearing that the CMS is establishing collaborative care billing codes got my hopes up that my therapists who specialize in children could begin billing for time they spend collaborating with teachers, PCA's, other providers etc.. But looking more closely at the specifics it appears these codes are only for primary providers. Does anyone know how to bill for time spent collaborating on behalf of a patient? Or is that time always considered part of the in-session billing code (i.e 90837)?

This morning, Procentive identified a problem that was causing a delay in electronic claim submission. As of right now, this issue has been resolved for all clearinghouses and payers EXCEPT for Minnesota DHS/MN MA. We are currently working to resolve this issue and expect to have it fixed soon.

If your claims are currently "stuck" with a status of "Sent" in the Electronic Module -- DO NOT RESEND THESE CLAIMS.

We believe we will have the issue resolved shortly, without any need to resend to the payer. As soon as we have resolved this issue, we will update this post.

Quick question regarding the new credit card processing module/featurre in Procentive...is there a mechanism that allows to set up recurring auto payments. In order for us to find this to be a useful tool being able to set up automatic recurring payments on clients would be a necessary function in order for us to even consider switching over. Is this a function this product can do????

Hello everyone,

We are still working hard to enhance the overall performance of Procentive for everyone. We are reaching out today to summarize the work we have been doing, and give you an idea of what is yet to come.

First, we continue to make enhancements to a variety of areas in the product in order to improve display times, and eliminate bad queries (searches that have the potential to slow things down). This has led to changes in the way information displays in Time, Clinical/Charting, and Ticketing, for example.

Second, we have added a server (with a solid-state drive) to manage the heavier modules in Procentive. This project is taking longer than anticipated, but we expect it to be live on the system by the end of this current week. The “heavier” modules within Procentive (like Clinical/Charting, Billing, and the Client Module) tend to require more processing power, either due to the number of records within the module, or due to the complex search queries that can be performed within them. The new server will handle these modules separately – making them faster, while preventing them from negatively impacting the rest of the system.

Third, we dedicated a new webserver to handle the traffic for staff at Procentive. This change was made last Thursday night, and it has helped to eliminate any potentially negative impact that Procentive staff might have had on the live site.

Fourth, we are upgrading our current mirror servers and replacing them with new servers, all with solid-state drives. We will begin implementing the new servers early this coming week.

We do apologize to everyone for the added frustration that recent performance issues have caused, and we ask for your continued patience as we put forth efforts to resolve the problem.

If you have further questions, please let us know.

Thank you,

Kevin Holmes

Director of Product Services

We have always kept a hard copy of the client's insurance card, but would rather be able to scan and upload it as a document and store it in the client module. Just wondering if that is possible?

Anyone else having all of your H2019 U1 and H2019 U1 HQ (DBT codes) denying from Aetna or BCBS PMAP for DOS in 2017? Aetna is denying CO 45 because the system is not recognizing the modifiers of U1 and U1 HQ. Similiar issue with BCBS PMAP, their new claims system is not reading the modifiers, so they are denying CO 96 bc they think it's a hospital visit. This impacts our clinic in a huge way. If you're having the same issues, please contact your BCBS rep and let them know so they will understand how big of an impact this is. We don't really have an Aetna rep, so I have no one to communicate this with, except calling to get the claims reprocessed, which I should not have to do!

Hi everyone!

Last week we had our webinar on Direct Messaging. If you were unable to attend or are interested, you can view it below or go to our Knowledge Hub article about it here.