Is there a way to bill the client’s financial responsibility, on a statement, before the claim is processed by insurance?
Travel Codes
I have noticed in the last couple of months that the out of state BCBS policies are denying the travel code (H0046) as CO instead of PR which is also causing a denial from the secondary. What have others done as a work around to this?
Client Module issue
Is there something going on with the client module? I am in billing/admin and have never had clients assigned to me but now it shows a list of clients under my name. This happened to other admin staff too but not practitioners.
Advanced Search in Client Module
I am trying to perform an advanced search in the client module by entering in the telephone number and it is not working! It does say that *An active search is filtering the list. To clear the search, click “Show All” below.
When I perform the search, it doesn’t find the correct client! The search results are the same patients as when you click “Show All.” I’ve done this many times before and have not had an issue until today!
Clinical/Charting Issue
Anyone else having troubles with clinical/charting? When I click to sort by a column, everything disappears.
That is correct; it is necessary for all users to clear their cache going back at least one week for the resolution to take effect. Instructions on how to do this are available on the Knowledge Hub for Google Chrome and Internet Explorer.
KNOWN ISSUE: Client Module
It has have been brought to our attention that only the first page of clients is currently available on the main page in the Clients Module. Our Engineering Team has identified the issue and is working to input a resolution in the servers.
We want to thank everyone for bringing this to our attention and working with us to find the solution. This should be resolved by tomorrow once the servers have been updated overnight.
UPDATE: This also includes the client DOB being displayed in an incorrect format. The format will return to MM/DD/YYYY once servers have updated overnight.
This is now resolved. All users must clear their cache for the last week (at least) for this to take effect.
Thank you for working with us to resolve this.
Testing
Good morning! I am wondering what experience others have had with billing the testing CPT codes. The specific tests I am looking at would be the MMPI and the MAPI. I believe this would fall under the 96101? Some of the questions I have on this is - what is the reimbursement rate like? How many hours are you able to bill for? Are you paid separately for the test administration and the write-up or is this one code? Does this need to be billed along with a DA? If anyone has a chance to give their thoughts on this it would be greatly appreciated!
Thanks & have a great weekend!
Jill
Availity
We are not getting outpatient BCBS ERAs in Procentive. Payments are posting, we have to go onto Availity to download the ERAs. Is anyone else having this problem? For example, we have check date 5.9 for Bluelink TPA and CCSTPA, but no ERA is in Procentive.
Customer support service by UserEcho
