Does anybody use Procentive to track clients needing to be scheduled for intakes?  If so how do you do it?

Hello -

As it is so difficult to get someone on the phon at Medicare, I thought I would post here to see if anyone else has experienced this issue.  We have had issues with billing for substance use disorder services in the last few months with PMAP policies that are secondary to Medicare.  What most recently happended is that the client didn't inform us of a primary Medicare policy, and we found out about it after getting claim denials from the secondary BCBS MN PMAP policy.

Here is the issue:  our facility and providers are not Medicare eligible - in fact in the past Medicare has told us that we cannot send claims to them; Medicare stated that patients would need pay us directly for services, and then send claims to Medicare themselves in order to get reimursed.

I'm at a loss at this point as to how to proceed with secondary claims to BCBS MN - I can't get a denial as I can't send claims, and BCBS MN won't pay without COB information.  

Any advice?!

Currently setting up Procentive and am wondering how add on codes work in the system.  Example the add on code for interactive complexity (90785) or travel code (H0046).  Have tried to send a few codes through by using the override overlap button in the Time Module on both the service line and the add on line but when I get to the billing module I get an error that the add on codes are not attached to a service line and cannot be billed electronically. Is there a better way to do this?

UHC has found an issue that is causing some ERAs from check date 09/27/2017 and forward from being sent. This applies to the following payers and IDs:

• AARP Insured By UnitedHealthcare Insurance Company ID 36273
• UnitedHealthcare ID 87726
• UnitedHealthcare Community Plan WI ID WID01
• UnitedHealthOne All Savers Insurance (AMS) ID 81400

We will update this post once we've received confirmation that this is resolved. 

Thank you!

Hello, I am wondering if anyone is open to sharing how they document on Quickbooks? 

I am realizing when I enter and invoice. Get a rejection. Then change the invoice date to reflect when we resent that claim - my books are not reflecting accurately. 

I could show I billed out $10,000 to for someone in September.

Get rejected.

Edit those invoices for October. 

So for our board of directors the original September totals would look different after I did that. 

Any input would be great ! Thank you! 

Hello!

I have an ERA  that shows no amount paid, but when I open the claim, it was that $41.60 is paid. I have the blue dotted box with multiple listings in it...for example:

WO>20170405 PR(Claim number here)   $Amount

I know sometimes these are used for interest, but what does the WO mean and how can I pay the claim without having this ERA overallocated?

Hello

For the agencies that charge no show fees...do you have a separate payer for each client so that an invoice will generate for that charge.  Currently each code is attached to a payer so that when its sent to the billing module you can bill that payer but I dont want to bill the actual payer that is set up (like BCBS or MA) so how would I set the client's payer up to bill the client directly?

Do you use a different invoicing system for these other types of (non-insurance) type client fees?

Hi Everyone!

Many times, I will be working on a MN DHS ERA and the payer changes to Medicare (or vice versa). I will start to allocate the ERA and then I notice that the payer is wrong, but I can't change it. If there are takebacks, I am unable to finish allocating due to the payer being incorrect. Is there any easy restart button to change this? Or do I have to manually go into the ERA and delete every single payment for customers through the Payment Module? 

Please help!

Has anybody had success voiding claims for BCBS? Seems that I am doing something wrong. I am filling out the control number, etc. but got a message from BCBS stating the header information does not match the predecessor. I wonder if I am missing something?

Good afternoon,

We are currently aware of an issue that is not allowing users to register clients for the client portal. This is separate from the issue with workflow and appointment reminders. We are working on the solution now and will post an update here once we know more. We appreciate your patience!

ProCare Team