We are trying to start using the Client portal, we have set up a "test client".   We cannot get the email to the client to go thru.  We are using office 365  Has anybody else ever had this issue?  Setting changes?

Just wondering if anyone it having trouble with the ticketing module? I do not see anything noted in the Updates, so wanted to reach out to see if I should call Procentive - or if it is system wide I will just wait. 

We do not have professional billers at our organization.  It is required that our providers have an understanding of the codes they are selecting to bill.  With the new changes to the E/M coding we are wondering if we are selecting the E/M level based on Medical Decision Making can we bill both the E/M plus an add on psychotherapy code if the prescriber is providing psychotherapy during the session.  Client is scheduled for 30min appointment the prescriber selects a 99214 based on MDD and provides 20 minutes of psychotherapy can they bill both 99214 and 90833?  Can we bill a 99213 +90833 for a client who is seen for 40 min when selecting the E/M based on MDM? We appreciate any information that may be provided.  

I would like to try to set up Workflow definitions and alerts. Am I able to do that on my account only without it sending alerts to other Procentive accounts on my agency? I was hoping to learn more about the process before introducing it to our entire team. 

Is anyone else experiencing a delay on Blue Plus payments being delayed in Procentive? Money is in our account but no ERA... We are typically paid on Wednesdays... 

Thanks! 

Hello,

Has anyone billed the 99072 yet?  If yes, what were your results?  Thanks!

Sheryl

Wondering if anyone has had a similar experience with billing the new 99417 code to MN MA DHS?  It is being denied by MN MA DHS. We have called on the denial and  the call center states it can't be added to 99205 or 99215.  Which doesn't make sense as it was developed to only be added to those codes.  It is paying fine for other Payers....   Thoughts?

Hello,

Our mental health/occupational therapy clinic in Hutchinson is looking to possibly add a speech and language pathologist.  Anyone know a clinic I might be able to touch base with to get a sense of what their common billing and diagnosis codes are?  I have done research online, but a lot of it is greek to me!  Thanks!

Sheryl

Is anyone in the PRO community experiencing intermittent functionality this morning? My system is S L O W, it stops, and not operating 100%.

Debbie

Good Morning

Do I need to use a 59 modifier when billing an H2014 and an H0031 on the same day?  It is also the same therapist.

Thank you,

Laura