Our office is new to Procentive since January. We purchased an Epson WorkForce ES-500 Wireless Duplex Color Document Scanner (TWAIN compatible) and are having issues with it with in Procentive. It will work for several hours then stop and then we can't scan for a while. Come in next day can scan and then again it stops working. We have contacted Epson and they are unable to help us as the scanner works just fine with the Epson scanning software. Can anyone recommend any scanners that are working continuously with Procentive for us?

Are there any substance abuse facilities out there that are billing for nursing services as well? If so, can we connect as I have a few questions about it!

I cannot export report 3010-Appointment Call List to excel. It says that the excel report is loading but I am never given the option to save it as an excel file!

We've received notice from MN MA/DHS that they had an issue on their end receiving and accepting claims into their system in a timely manner. This has resulted in many "No Response" status' in the Electronic module for this payer.

If you have received this status (No Response) on your invoices, please do nothing at this time. Per DHS they have received the claims however, their system is overloaded right now and it's taking longer than usual to process. They are hoping to have everything back to normal for these claims by the end of the day tomorrow (3/10/2017).

If you've already resent some of these invoices that is okay, they will deny as duplicates on the next remit.

We'll update this page as soon as we have an update from DHS.

KnowledgeHub is currently unavailable. Please be assured we are working as quickly as possible to resolve this situation. We apologize for the inconvenience. We will update this topic as soon as we have a resolution. Thank you for your patience.

Some customers are reporting speed issues right now in Procentive. It is still unclear how many customers are being impacted. We are investigating this problem right now and hope to have it resolved as soon as possible.

In the Appointments module > Staff Availability section, when setting up a new recurring staff availability or editing an existing recurring staff availability you will receive a Procentive error. The information will still save however, the error will appear.

You will not receive an error unless the staff availability has been setup for recurring days.

We're working to resolve this and will update this page as soon as we can.

This afternoon around 4:45 Procentive servers were down for about 5 minutes.

We are back up and running. Our engineers are researching the problem now. We will continue to monitor the issue on our end and provide any additional updates as we have them.

We apologize for the inconvenience this may have caused you and your staff.

Kevin

Director of Product Services

What Place of Service are providers billing for CTSS? We are co-located in the schools with our own offices seeing clients.

We are billing POS 3-school and are getting some denials from TEAM (BCBS), Cigna and some UBH plans. Are there other POS codes we should use for this?

Thanks!

We're receiving some time out errors when running eligibility this morning. MN MA indicated that this was resolved yesterday however, it appears they're still having intermittent issues this morning. We've reached out to them for updates, but haven't heard back yet. We'll update this page as soon as we have more information from MN MA. Thanks!