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90785 Interactive Complexity

Jana 8 лет назад в Time Module обновлен 8 лет назад 3

Does anyone have any tips for helping staff remember to bill 90785 Interactive Complexity as appropriate?

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Data Measurables/Outcomes

Stephanie Hatcher 8 лет назад в Reporting Module 0

Is anyone aware of any reports or data functions Procentive currently has to provide us with accurate information regarding number of new clients, starts, etc.?

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Исправлен

KNOWN ISSUES: Slowness or Disconnected from Procentive

Jessica Sommerfeld 8 лет назад в Known Issues обновлен Kevin Holmes 8 лет назад 2

We are experiencing a delay in loading and you may experience being disconnected from Procentive. We are looking into this right now and hope to have this resolved shortly.

Ответ
Kevin Holmes 8 лет назад

Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.


However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.


I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.


Thank you!


Kevin Holmes

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Increasing Fees

Kali 8 лет назад в Payers Module 0

Has anyone increased their fees they have billed for?

If so, is the only place this needs to be changed in the Payers Module, Rates Tab, Codes Sub-tab? Then of course, changed in all other payers that this would apply to?

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If a MN provider/facility: Do you add in the MN Care Tax charge as a line item?

Kali 8 лет назад в Accounting/Collections Modules обновлен Cindy 8 лет назад 15

Curious to know how other MN Providers use Procentive to track MN Care Tax, and if they pass this onto the client? If you do pass along to client, how do you have this set up in Procentive?

Thanks!

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Исправлен

KNOWN ISSUES: Client search error

Kevin Holmes 8 лет назад в Known Issues обновлен Abarnes 8 лет назад 2

There is an error being triggered when using the search tool in the clients module. We anticipate this being fixed very soon and will post an update once it is.


Kevin

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Исправлен

Client search

Abarnes 8 лет назад в Clients Module обновлен Pat Stream 8 лет назад 1

Having issues this morning searching clients. Try searching and it keeps erroring out. Tried logging out and logging back in but did not change.

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Завершен

Error message in Client module

Lynn Marx 8 лет назад в Clients Module обновлен Pat Stream 8 лет назад 1

Unable to access account information in the Client module....getting continuous error messages.

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Collaborative Care Billing Codes

Stephanie B 8 лет назад в Billing/Electronic Modules 0

Hearing that the CMS is establishing collaborative care billing codes got my hopes up that my therapists who specialize in children could begin billing for time they spend collaborating with teachers, PCA's, other providers etc.. But looking more closely at the specifics it appears these codes are only for primary providers. Does anyone know how to bill for time spent collaborating on behalf of a patient? Or is that time always considered part of the in-session billing code (i.e 90837)?

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Исправлен

KNOWN ISSUES: Claim submission delay, including MN DHS

Kevin Holmes 8 лет назад в Known Issues обновлен 8 лет назад 1

This morning, Procentive identified a problem that was causing a delay in electronic claim submission. As of right now, this issue has been resolved for all clearinghouses and payers EXCEPT for Minnesota DHS/MN MA. We are currently working to resolve this issue and expect to have it fixed soon.


If your claims are currently "stuck" with a status of "Sent" in the Electronic Module -- DO NOT RESEND THESE CLAIMS.


We believe we will have the issue resolved shortly, without any need to resend to the payer. As soon as we have resolved this issue, we will update this post.

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