KNOWN ISSUE: MN MA "No Response" claims
We've received notice from MN MA/DHS that they had an issue on their end receiving and accepting claims into their system in a timely manner. This has resulted in many "No Response" status' in the Electronic module for this payer.
If you have received this status (No Response) on your invoices, please do nothing at this time. Per DHS they have received the claims however, their system is overloaded right now and it's taking longer than usual to process. They are hoping to have everything back to normal for these claims by the end of the day tomorrow (3/10/2017).
If you've already resent some of these invoices that is okay, they will deny as duplicates on the next remit.
We'll update this page as soon as we have an update from DHS.
Per DHS, all claims have been accepted. You may still see the 'No Response' status in the Electronic module however, if you click on the batch report it will now have a 999 file listed, indicating that DHS has accepted the claim. If you have any questions regarding invoices with the 'No Response' status please submit a ticket to the Support Desk.
KNOWN ISSUE: Knowledge Hub Unavailable -- RESOLVED
KnowledgeHub is currently unavailable. Please be assured we are working as quickly as possible to resolve this situation. We apologize for the inconvenience. We will update this topic as soon as we have a resolution. Thank you for your patience.
KNOWN ISSUES: Some customers are experiencing speed issues
Some customers are reporting speed issues right now in Procentive. It is still unclear how many customers are being impacted. We are investigating this problem right now and hope to have it resolved as soon as possible.
KNOWN ISSUES: Staff Availability Error
In the Appointments module > Staff Availability section, when setting up a new recurring staff availability or editing an existing recurring staff availability you will receive a Procentive error. The information will still save however, the error will appear.
You will not receive an error unless the staff availability has been setup for recurring days.
We're working to resolve this and will update this page as soon as we can.
This has been resolved and no further errors appear when updating recurring Staff Availability in the Appointments module.
KNOWN ISSUES -- Procentive is down -- RESOLVED
This afternoon around 4:45 Procentive servers were down for about 5 minutes.
We are back up and running. Our engineers are researching the problem now. We will continue to monitor the issue on our end and provide any additional updates as we have them.
We apologize for the inconvenience this may have caused you and your staff.
Kevin
Director of Product Services
CTSS Place of Service
What Place of Service are providers billing for CTSS? We are co-located in the schools with our own offices seeing clients.
We are billing POS 3-school and are getting some denials from TEAM (BCBS), Cigna and some UBH plans. Are there other POS codes we should use for this?
Thanks!
KNOWN ISSUES: MN MA Eligibility
We're receiving some time out errors when running eligibility this morning. MN MA indicated that this was resolved yesterday however, it appears they're still having intermittent issues this morning. We've reached out to them for updates, but haven't heard back yet. We'll update this page as soon as we have more information from MN MA. Thanks!
We've received the below statement from MN MA and Eligibility is now working again.
Attn: MN Medicaid Real Time Eligibility users,
MN Medicaid’s Real Time Eligibility applications have been restored again. Operations staff are reporting that transactions are responding normally.
Please let me know if you encounter further issues.
Regards,
Derik Newman
Business Analyst | Program Management Division
What are the IP Addresses associated with the Procentive App?
I'd like to prioritize traffic to and from Procentive on my firewall. What are the IP addresses that Procentive uses?
This can be setup in Procentive via the Settings module, Security tab. You would enter in the IP addresses used by your company, which will restrict staff from logging into Procentive unless they're using one of the listed/approved IP addresses. There are specific permissions linked to this that will allow a staff to logon from any computer, no matter the IP address or you can restrict staff using permissions to only being able to login under the approved IP Addresses. If you need further assistance in this setup please submit a ticket to the Procentive Support Desk.
KNOWN ISSUES: Eligibility is down for MN MA
From: Fenske, Clark W (MNIT)
Date: Wed, Mar 1, 2017 at 7:18 AM
Subject: MN Medicaid 270/271 Real Time Connectivity Issue
To:
Real Time Eligibility 270/271 users,
Our Operations team is investigating Real Time connectivity time out issue experienced this morning. I will forward updates as they are passed onto me.
Clark
Clark Fenske
Business Analyst | Program Management Division
Minnesota Department of Human Services
GY Modifier - BCBS
BCBS claims there was a provider bulletin in November that indicated in 2017 we could no longer get paid for billing a secondary BCBS with a GY modifier when the primary was not covering the provider as well. We can find nothing on this and BCBS could not produce a copy of it. Does anyone have info on this change?
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