We have been made aware that all claims submitted to the Availity Clearinghouse from Monday, July 9th through the afternoon of Tuesday, July 10th are still in "Sent" status and do not have a 999 file.

Please resend all claims during this date range that are still in "Sent" status.

Our Product Development Team is still actively working to ensure any ERAs from this time frame are delivered. We will update this post once the issue is resolved. 

Update: Claims sent to MN DHS were also affected. Please resend any claims that still have a status of "No Repsonse" and do not have a 999 file. 

Good Morning,

I work in the substance abuse treatment field.  My question is regarding treatment plan changes/updates. Do you create a new treatment plan whenever a change is made and then inactive the old one? 

Thank you,

Kristine

Does any one have any suggestions on how to apply a NSF returned check to a clients account so the payments module shows the history.  We want to be able to see when we pull the client up through payments that they had a NSF.  I have reviewed the Refund/NSF Module and Knowledge Hub but did not find it helpful. 

I am looking for some advice in coding an individual therapy session that lasted for 2 hours.  I believe the 90837 is for 60-90 minute sessions, correct?  I appreciate any assistance you can provide!

Appointments Add Window Gets An Update!

Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).  

If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/

This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running. 

You can access some sites from your mobile devices. 

Tomorrow, 6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.) 

 This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.

Do any other agencies have experience billing integrated dual diagnosis?  We provide service through our psychiatric IOP program and CD treatment program - wondering if there is a billing code/modifier to use when clients are served in both programs at the same time.  BCBS ND is one of our largest payers for these clients.  Thanks in advance!

Hi, when entering the remit/ERA in Procentive, today  the "save all" button at the top of the remit has disappeared on my screen, anyone else have this issue? I am posting remits and need the SAVE feature and also in the individual lines the SAVE button has disappeared. so I am unable to POST remits at this time. Please advise.

Known Issue: We are aware or the login issues and we are working on a resolution now.

Thank you,

Rachael Smith

Customer Support and Training Specialist