KNOWN ISSUE: MN MA Eligibility and Claims Down

Ashley M 6 years ago in Known Issues updated 6 years ago 3

Procentive has received the following communication from MN MA (DHS):

      We will be performing work to upgrade several systems on Friday, July 20, 2018, from 6 p.m. until 6 a.m. 

      Monday, July 23, 2018. This work will affect all functions in MN–ITS, Core 2, and SFTP. The following billing
      and eligibility resources will not be available:
          • Direct Data Entry (DDE)
          • Applications and systems that require users to log in to MN–ITS
          • Eligibility verification, including phone verifications
          • Batch files submitted through secure FTP
          • eDocs document library

      Watch the Provider news and updates page for announcements and more information about availability.

What This Means for You

MN MA Eligibility and Claim Submission through Procentive will be inoperable from today (7/20) at 6 pm until 6 am Monday (7/23).

Please refrain from submitting any claims to MN MA via Procentive during this time as they will not go through.

Is this why we haven't received any payments in the ERA module

Yes - that is correct. DHS has advised that they have through this Wednesday (7/25) to send the ERAs.