Does anyone else use this Procentive form? Clients can select two or more answers for each question which creates an invalid score. To correct this programming error, Procentive is requiring us to create a custom form just for our agency. Before we did, I wanted to get feedback from other agencies as I imagine this is a correction that everyone would want, not just us. 

Hello.  This question come from the ProCare Customer Success Team.  We are researching solutions for scanning directly into Procentive.  We are looking to speak with anyone who is scanning directly into Procentive from a scanner that is connected to an internal network (not a desk top scanner).  Please leave your responses in the comments or contact me directly at pat@procentive.com.  Thank you.

Is anyone else experiencing Blue Plus paying less (over $40 less) per each 90837.  It looks like this started around July 1st?  I called Blue Plus, the Rep was unaware of any fee schedule changes and he submitted a ticket to have it get looked at.  Since then, I have had two other mental health clinics in our area report that they are also receiving a lower payment. Is this affecting anyone else?

It took me awhile to get the hang of creating templates, and so mine are just littered with templates which I created but don't use anymore. Is it possible for me to remove or inactivate those so I don't need to sift through a bunch of them to find the one I need?

Can anyone share experiences using tablets for collecting data in your offices? Please include the type/browser with your comments. thank you!

Within the Time module it would be very helpful if the service lines when viewed under the individual tab, displayed the actual times of service which currently only shows under group view. It is difficult when trying to monitor and delete duplicate service lines in which a client receives 3 to 4 service lines per day (day treatment) to either delete of fix the proper indiual service line without the specific time listed .

Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!

I'm having an extremely difficult time getting a 245F withdrawal management claim to pay when billed out of Procentive to MA - both the treatment code with the room & board and only the room & board after it was billed to a PMAP.  I've spent an extensive amount of time on this in the last two weeks with Procentive and the MHCP provider trainer.  Here's what's happening:

Claims are being denied for units not matching date range (they do) and no DAANES entry (there is).  When I last spoke with the provider trainer, she advised me that our claims are coming into their system as a hospital claim and searching for DRG rates.  Procentive has confirmed that all of my settings are correct and that the claim going out the door all looks correct as well.  They did make one suggestion - I've been including all the dx codes given for a client on the claim and they suggested trying only the primary diagnosis.  I'll run a test claim that way as soon as I have one to run.

I'd love to know if anyone else has experienced this issue, and if not, how are you successfully getting your 245F claims to pay by MA?