Tomorrow, 6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.) 

 This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.

Do any other agencies have experience billing integrated dual diagnosis?  We provide service through our psychiatric IOP program and CD treatment program - wondering if there is a billing code/modifier to use when clients are served in both programs at the same time.  BCBS ND is one of our largest payers for these clients.  Thanks in advance!

Hi, when entering the remit/ERA in Procentive, today  the "save all" button at the top of the remit has disappeared on my screen, anyone else have this issue? I am posting remits and need the SAVE feature and also in the individual lines the SAVE button has disappeared. so I am unable to POST remits at this time. Please advise.

Known Issue: We are aware or the login issues and we are working on a resolution now.

Thank you,

Rachael Smith

Customer Support and Training Specialist

This morning we were alerted that browsers are caching a large amount of data.  Please clear your browsing history on your browser.  If you continue to experience issues after clearing your browsing history, please let us know.

How to clear your browser:

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari

Thank you,

Rachael Smith 

Customer Support and Training Specialist

The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive. 

We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data. 

Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:

- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving

Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer. 

We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all. 

Procentive has successfully completed a test with Minnesota DHS regarding the new reporting format for MHIS. The new MHIS Report is Report 5581. You will need to assign permission to the appropriate roles in order for your staff to access this new report.

This Knowledge Hub article will provide additional information on Procentive's MHIS batch reporting process: https://support.procentive.com/Provider/Setup/Report_MHIS_data_to_Minnesota_DHS

Are any other agencies billing psychiatry services and if so, what code do you use for coordination of care?   thanks

We are aware that there is currently a faxing issue throughout Procentive. We are actively working with the 3rd Party to find a solution to this issue in a timely manner. We will provide more information as it becomes available.

Thank you for your patience.

Deanna Cahoon-Draus

We would like to cut down on the volume of rejections for reason code 24 (PMAP has changed). I am wondering if there is a way when I pull eligibility to see if a PMAP has changed for all of our clients?