Has anyone had any luck billing UA's/drug screens to BCBS of MN?  We have quite a few clients w/BCBSMN PMAP policies, and we are writing off a lot in drug screens for clients.  Any ideas/codes/experience would be appreciated!

Have any other agencies had the ASQ-3 (Ages and Stages Questionnaire) built in to Procentive? 

Question: I would like to refine the procedure we are currently using to coordinate care with a clients PCP.  How do you communicate with the PCP? and What information are you typically passing onto the PCP?  Thank you in advance for your reply!

We have contacted CMS and their developers are actively working to resolve this issue. In the mean time, please use the Complete Gateway to process payments online. These payments will need to be manually entered in Procentive.

If you do not already have a login for the Complete Gateway (which is separate from the Slyce Gateway) please call CMS support to setup a login. 

The Complete Gateway can be accessed at https://secure.completegateway.com/login

This post will be updated once CMS has resolved the issue.

Thank you!

Is there a way for agency administrators to modify the standard dropdown list for the How client found this firm?  Location in the Clients Module/Misc Tab.  This would help us out quite a bit for reporting purposes to have the same spelling of the referral source versus staff having to type it in.  We end up with many similar referral sources but different spellings.

I am wondering how other people are documenting ordering urinalysis and follow-ups? Do you have a separate module or have you integrated into progress notes?

Select users are no longer able to use Topaz Signature Pads in Procentive via the Google Chrome Browser. Our Clinical Team and Engineering Team are working to determine the source of this issue. 

For some users, using Internet Explorer may work as an alternative. If you have never used Internet Explorer for Topaz this functionality is likely not setup.

We will update this post as more information becomes available. 

Situation looking to find a solution is:  How to clearly document and identify a note/document for the purpose of rescinding a Release of Information, such that it is extremely difficult to miss the note/document in order to prevent the unauthorized release of information.  Perhaps a solution already exists.  Please advise.

We have received the following email from DHS regarding eligibility:

We have experienced several issues this week resulting in DHS Internal Error or AAA 42 being returned randomly.  We have resolved some of these causes however our Operations team continues to monitor for any continued error issues.

If you experience issues while running eligibility through Procentive please wait and try again. We will update this post when resolved.

In the process of deleting 500+ reports for a proxy client, some reports for other clients (all recently added) were also deleted.  I used my shift key when selecting multiple reports.  Has anyone experienced this or have suggestions how to delete multiple reports at one time.  Not sure how I removed reports for multiple clients when I thought I was working with only one client.