We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?

Does anyone know if there's an ability to look at residential service lines billed date ranges in the Time Module without actually opening them?  If not I think it would be nice to have an additional column next to "Date Created" and "Date Modified" that would display the Date Range of that service line, whether looking at it in Residential or Individual views.

Having to open the claims isn't that big of a deal, but it would streamline billing even further having an extra column for this.

Does anyone have a work around for only invoicing the Copay, Coinsurance, Deductible?

We want to be able to generate a statement for only the Copay, Coninsurance, Deducbible amount, and remove the original invoice information.  Does anyone have a work around for this?

When I used the 3560 Statement report and Select CoPay only it will also show the amount paid and received the for original billing (which we do not want to specifically send to our clients), we want to remove this and only have Date of Service, Copay Amount due...

Has anyone else figured out how to get around this?

Hello, 

This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive. 

The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues. 

Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers. 

You can access the Live Updates page here. 

Or within Procentive directly by clicking the Updates link at the top right of your screen. 

Thank you,

Amanda Kaufmann

Customer Success Manager

This just started showing up and we are wondering if there is a way to disable it.

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?

You may be aware that on Saturday, September 30 there are certain ICD-10 diagnoses that will expire. These expired diagnoses will be replaced by updated codes on October 1. 

Please familiarize yourself with the list of changes (below) in preparation for this change. The new ICD-10 codes have been added to the Procentive master list and can be added to your Diagnosis Module at any time.

For your convenience the full 2018 ICD-10 Table and Index (PDF, published by CMS) is available here (obtained from CMS.gov).

Each agency is responsible for adding and removing diagnoses as they deem necessary based on the services they provide. For a guide on updating your Diagnoses Module, please see this article on our Knowledge Hub.

Please be sure to update the diagnoses for clients as necessary to avoid any delays in payment. This is best achieved using Report 3701 Complete Client Diagnosis Search which reports all clients with the selected diagnosis. 

Any expired diagnoses submitted on claims for DOS 10/01/2017 and later will be rejected. For assistance with these rejections please review this new article on our Knowledge Hub. 

If you need further assistance please submit a ticket to the Procentive Support Desk.

NEW codes:

F10.11 Alcohol abuse, in remission
F10.21 Alcohol dependence, in remission
F11.11 Opioid abuse, in remission
F11.21 Opioid dependence, in remission
F12.11 Cannabis abuse, in remission
F12.21 Cannabis dependence, in remission
F13.11 Sedative, hypnotic or anxiolytic abuse, in remission
F13.21 Sedative, hypnotic or anxiolytic dependence, in remission
F14.11 Cocaine abuse, in remission
F14.21 Cocaine dependence, in remission
F15.11 Other stimulant abuse, in remission
F15.21 Other stimulant dependence, in remission
F16.11 Hallucinogen abuse, in remission
F16.21 Hallucinogen dependence, in remission
F17.201 Nicotine dependence, unspecified, in remission
F18.11 Inhalant abuse, in remission
F18.21 Inhalant dependence, in remission
F19.11 Other psychoactive substance abuse, in remission
F19.21 Other psychoactive substance dependence, in remission

Changing codes:

F50.82 (was F50.89) Avoidant/restrictive food intake disorder

F50.89 is now Other specified eating disorder

Does anyone else use this Procentive form? Clients can select two or more answers for each question which creates an invalid score. To correct this programming error, Procentive is requiring us to create a custom form just for our agency. Before we did, I wanted to get feedback from other agencies as I imagine this is a correction that everyone would want, not just us. 

Hello.  This question come from the ProCare Customer Success Team.  We are researching solutions for scanning directly into Procentive.  We are looking to speak with anyone who is scanning directly into Procentive from a scanner that is connected to an internal network (not a desk top scanner).  Please leave your responses in the comments or contact me directly at pat@procentive.com.  Thank you.

Is anyone else experiencing Blue Plus paying less (over $40 less) per each 90837.  It looks like this started around July 1st?  I called Blue Plus, the Rep was unaware of any fee schedule changes and he submitted a ticket to have it get looked at.  Since then, I have had two other mental health clinics in our area report that they are also receiving a lower payment. Is this affecting anyone else?