workflow - complete status
This week, noticed an issue with workflow not allowing you to change project status to "complete". Anyone experiencing this issue or have a ticket in on this issue?
Hello Jamie!
As the others said this is a new permission from the enhancements that went into the system last week. The permission is called "Ability to set Project complete". Once you have been granted that permission you will be able to complete workflow projects
Here are step by step instructions:
Staff Module > Select a staff > Role tab > Select Edit Roles link > type project > Check "Ability to set Project complete" > Select Change Role
Repeat these steps for any of the roles that need to complete workflow projects :)
KNOWN ISSUE: Cannot Save Group Appointments
Currently, the ability to save a Group Appointment is not available.
We are investigating this issue and will post updates as soon as possible.
Please ticket Customer Support at Procentive if you have further questions.
Thank you,
Rachael Smith
Customer Support and Training Specialist
This issue has now been resolved. If you have any questions or need further clarification, please ticket Procentive Customer Support.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Staff Availability - Appointment Module
Hello - since the appointment module update, are other users having issues with getting changes in staff availability to save?
scanners
Wondering what scanners everyone uses to upload directly into procentive? I am looking at getting new scanners for my staff. The ones that we have now are not TWAIN compatible.
Thank you!
KNOWN ISSUE: Availity Claims and ERAs
We have been made aware that all claims submitted to the Availity Clearinghouse from Monday, July 9th through the afternoon of Tuesday, July 10th are still in "Sent" status and do not have a 999 file.
Please resend all claims during this date range that are still in "Sent" status.
Our Product Development Team is still actively working to ensure any ERAs from this time frame are delivered. We will update this post once the issue is resolved.
Update: Claims sent to MN DHS were also affected. Please resend any claims that still have a status of "No Repsonse" and do not have a 999 file.
There have been new updates to the missing ERAs that were discovered for the week of 7/9-7/13.
We are working with our partners at the clearing houses to have all ERAs resent/restored for the week. At this time please refrain from sending in missing ERA tickets, until after we post that the restoration has occurred.
Thank you!
Treatment Plan?
Good Morning,
I work in the substance abuse treatment field. My question is regarding treatment plan changes/updates. Do you create a new treatment plan whenever a change is made and then inactive the old one?
Thank you,
Kristine
NSF Check Received Question
Does any one have any suggestions on how to apply a NSF returned check to a clients account so the payments module shows the history. We want to be able to see when we pull the client up through payments that they had a NSF. I have reviewed the Refund/NSF Module and Knowledge Hub but did not find it helpful.
Coding Question
I am looking for some advice in coding an individual therapy session that lasted for 2 hours. I believe the 90837 is for 60-90 minute sessions, correct? I appreciate any assistance you can provide!
Appointments Add Window Gets An Update!
Appointments Add Window Gets An Update!
Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).
If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/
Dr. First and User Community are Down
This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running.
You can access some sites from your mobile devices.
This issue appears to be resolved by Comcast. If Comcast is your Internet Provider, you should now be able to access the ProCare User Community and Dr First.
Please let us know if you have any questions.
Thank you,
Customer support service by UserEcho
