Codes are not displaying correctly when re-opening existing group service lines in the Time Module. The problem appears to be connected only to service lines that have an error. We are still investigating this issue in order to fully understand all that is happening. We hope to have a solution asap and will update this post as we learn more.

There is a potential issue in the Time/Add window with the Billing Supervisor field. The problem is only occurring for clients that have a billing supervisor setup in the clients module/staff tab. In this scenario, the billing supervisor that was selected in the client module/staff tab is not appearing as an option in the billing supervisor field in the Time/Add window.

The Appointments module, Billing Status drop down is currently not updating to indicate that a service line has been added for the appointment. Please use report 1300 to locate appointments that are missing service lines and report 2030 to locate the service lines that are missing clinical notes.

As soon as this issue is resolved, we will update this topic.

As of this morning, if you open an existing Group service line in the Time Module, there is a possibility that it will not "remember" the Diagnoses code or the Program that was originally selected on the service line.

We are working to resolve this issue right now and hope to have an update soon.

This problem is only happening in the Group/Add window. It is not an issue in Individual or Residential Time.

We will provide updates if we learn more, or once the issue is resolved.

Thank you.

The State of MN sent out this message earlier this morning regarding their Real-Time Eligibility (which all Procentive customers use in the Eligibility Module):

MN Medicaid Real Time Eligibility users:

Our Real Time Eligibility applications are currently experiencing an unscheduled outage. Operations staff are working to resolve the issue, and we will pass along further information as it becomes available.

Once their system is back online, we will update this message.

Hello,
We are looking for a feasible work-around for if users are completing an in-home visit with a client and are unable to access Procentive to have necessary forms signed/completed.
What does your agency currently do? Do you typically reschedule the appointment or have paper forms with the understanding that in order to track the documents correctly they must be added/signed in Procentive at a later date?
Thank you!

I am having problems with Firefox recognizing key strokes when entering clinical documentation. It is NOT something wrong with Firefox because it works well in other areas of Procentive and fine on ALL other websites. Please look into this.

We've been informed that Metropolitan Health Plan / Hennepin Health is in the process of making changes that may affect your claims (see attached info).

MHP and client name issue

What are people using for a relationship code of step child?

Looking for some advice on how to track client contact in order to bill target case management tiered billing system. Does anyone currently use this billing system for their TCM program? This system allows you to bill at a higher rate as long as you have a certain amount of client contact. If you have billing system you are willing to share let me know. For audit purpose we will need to be able to document the client contact(clinical note and or time add??)