I need to get some of my therapists trained on these assessments. Currently DHS doesn't have any upcoming trainings scheduled for these. Any suggestions on how to get them trained?

Is anyone else having problems submitting claims to South Country?

We would like to be able to pull data specifically on the following fields in the Client Module/Phone tab.  Report #3400 seemed like a natural fit but didn't see the fields we are looking for.  Anyone else use a specific report to pull these fields?

1. Reminders on Days before appointment
2. Reminders on Day of appointment
3. Send appointment reminders to

Thanks in advance for any suggestions!

Calah

I received denials for 90791-90834-90837 and our group and IOP codes for an auth. I checked on the BCBS provider site and at first it appears behavioral health may need an auth, but non of the codes are on the prior authorization list.

Thanks....Tina

Hello! At the beginning of the year, all of our Blue Plus clients received new Policy Group Numbers and Individual Policy Numbers. I tried to input these numbers along with the new payer Id for BCBS of MN - PMAP and it was rejected in the system in Procentive. Procentive is not able to read the new subscriber numbers. Is anyone else having this issue? Any feedback would be greatly appreciated! :)

Has anyone else been experiencing random & frequent "session errors?"

I've tried clearing out cookies, cache, browsing history, download history, with no luck.  

This specifically happens consistently, when I try to open a module in a new tab, which I have been doing for as long as I can remember.  Also having the same problem when I click on "Help" and "Chat" which is why I'm posting here.

I'm currently using Chrome on Mac.

Hello, 

We have been made aware of the issue in regards to claim rejections occurring in the Electronic Module for UCare claims submitted to the payer ID 52629. 

We are currently working with the clearing house, and payer in order to determine what the cause of the rejection is on their end. Please hold off on submitting claims at this time. We will alert you when we receive a resolution and determine if all claims need to be re-sent at that time. 

Thank you,

Amanda Kafumann

Customer Care and Training Specialist 

We have instances where additioinal documentation is regularly needed for a claim - I know there is some way to send a faxed claim attachment with a referral number, but have not tried it.  Has anyone had experience with this and how successful was it?