Repeated "session errors"
Has anyone else been experiencing random & frequent "session errors?"
I've tried clearing out cookies, cache, browsing history, download history, with no luck.
This specifically happens consistently, when I try to open a module in a new tab, which I have been doing for as long as I can remember. Also having the same problem when I click on "Help" and "Chat" which is why I'm posting here.
I'm currently using Chrome on Mac.
The session errors have been resolved as of yesterday, 1/8/2018
If you are continuing to experience the session errors, please send in a ticket to Procentive
Deanna
Customer Care Specialist
UCare Claim Rejection
Hello,
We have been made aware of the issue in regards to claim rejections occurring in the Electronic Module for UCare claims submitted to the payer ID 52629.
We are currently working with the clearing house, and payer in order to determine what the cause of the rejection is on their end. Please hold off on submitting claims at this time. We will alert you when we receive a resolution and determine if all claims need to be re-sent at that time.
Thank you,
Amanda Kafumann
Customer Care and Training Specialist
Hello,
The clearing house and UCare have worked together to resolve the issue that occurred when sending claims to UCare Payer ID 52629. Due to this issue, all claims that were previously submitted then rejected will need to be re-submitted.
Thank you,
Amanda Kaufmann
Customer Care & Training Specialist
How to send claim attachment for electronic claims
We have instances where additioinal documentation is regularly needed for a claim - I know there is some way to send a faxed claim attachment with a referral number, but have not tried it. Has anyone had experience with this and how successful was it?
Is there any way to bypass Medicare part B and bill private ins. for LMFT (non-enrolled)
We are not Medicare enrolled practice-wide. Most of our practitioners are LMFT, which Medicare does not cover any way. We don't seem to get a straight answer from private (commercial) insurance about whether we can bill with the GY modifier or some other method to bypass Medicare and bill them. Any help????
2019 Psychological Testing Codes
Has anyone had any luck finding the Medicare and MN Medicaid Fee Schedule for the new codes 96130, 96131, 96136, 96137, 96138 or 96139?
no forms selected error
Is anyone getting this error when sending forms to clients via kiosk?
We have had several in the last week or 2
Happy Holidays from Procentive & BillCare
From all of us here at Procentive and BillCare, we would like to wish our customers a very Merry Christmas, and Happy Holiday's as we move in to the New Year. We appreciate and enjoy the opportunity to serve each of you.
Please enjoy a holiday greeting from us to you.
Сервис поддержки клиентов работает на платформе UserEcho
