We are aware of a problem in clinical permissions that may prevent staff from seeing certain documents that they should normally be able to see. Staff should be able to see their own documents, but may be prevented from seeing documents for other staff. We are working to resolve this issue right now and will update this post as soon as the problem is fixed.

We run the 3560 statement each month however when we first started using it we were told (by Procentive) to run it from 1/1-2/10 is there a reason we should be sending a month and a half worth of charges or was this suppose to be a one time thing and not relayed? Also, how do you run an itemized statement for a specific date (ie: rather than sending a receipt for payment they would like an itemized statement for the payment)

Procentive is currently experiencing repeated logouts for clients on one of our servers. Our engineers are working to resolve this issue as quickly as possible! Please check back here for updates.

Our chat vendor is currently experiencing intermittent issues that prevent us from accessing our chat software. The vendor is currently working to resolve the issue but there is no resolution time currently available. Please check back here for updates!

There is currently an issue with the way that Procentive is calculating the internal bill amount for secondary invoices. The claim is correct, but the internal bill amount for secondary claims is not adjusting based on the prior payments and adjustments from the primary payer.

This issue was introduced on Friday. We are currently testing a solution and hope to have the fix loaded by the end of this week. As soon as we know for sure when the fix will be available, we will update this post.

I saved a duplicate copy of the 3560 report to the client module. Is there a way to remove the duplicate?

How would you bill a 2 hour session with one provider and then bill another hour of resourcing with a different provider?

Procentive and CMS have partnered to provide a convenient, secure, integrated payment experience, making it easier than ever to accept patient payments, right from Procentive.

Learn about how it works here: https://procentive.com/integrated-credit-card-processing/

Get more info and sign up for the Webinar here: https://procentive.zoom.us/webinar/register/b8c1974b7690c2fd8c34be5db4a05ad8

Please join us this week for a new CareCast Webinar. We are going to be talking about Direct Messaging! If you would like to sign up for this week's webinar or future webinars - simply follow this link: http://customersuccess.procentive.com/carecast/

Also - please provide any feedback for future topics that you would like to see covered!

See you Wednesday!

The client pick list in the Time Module is not working. It allows to click on a client, but when you click "ok", the system does not select the client or update the screen. We are working on this issue now and hope to have it resolved soon. We will update this post once the issue is resolved.