Anyone else have the issue of trying to refund a client account in Procentive, and it will not pull up the client?
Does it matter if the payment is in a 'closed period'?

Does anyone else get logged out of Procentive around 3:00 every afternoon?  This has been happening to me for the past two weeks.

Is any one else experiencing slow load times for Procentive? I have received multiple reports from staff this morning across our sites.

Programs are not appearing in the Time Module > Add Window > Program Drop-down. Because of this, it appears as if a service line can't be added. The workaround for this issue is to re-select the location, which will refresh the drop-downs and allow a Program to be selected.  We are working on implementing a fix and will update this post as we learn more.

Question:  Does anyone require their clients to store a credit on file, at your office, in case they get behind on their balance?  If, so do you automatically run it for the agreed amount?  Is this ethically ok to do?

Hello,

I am curious if anyone has taken advantage of the new Minnesota statutes that allow three psychotherapy sessions to be billed before a DA is complete?

My problem I am running in to is what billing code to choose that will be accepted by the state. Since there is no diagnosis yet, staff have been billing Z codes, but I am not sure if psychotherapy will be reimbursed for Z code diagnoses.

Thanks,

Chris

KNOWN ISSUE: There was recently an Apple update that affected Safari. Due to this update, Time Add is not populating staff name or client name. If you refresh your window, the information populates. Otherwise, you are still able to select staff name and client name manually by typing in the first initial of the staff name. Once you select the staff name, the client list will populate. We are continuing to research this issue and will update this page once we have more information. 

Hello,

Not Procentive related but I feel this is a great place I can come to for support on the administrative side of things.  Im wondering if anyone is aware or knows of any billing/coding trainings held in the area that are specific to mental health codes.  Ive worked with mostly CTSS codes which are pretty straight forward but as our practice starts to offer new services Im hoping for support on billing more private pay payers. 

Idea...Can Procentive's Bill Care offer any Billing Trainings???

Thanks

Rochelle 

Have any other clinics been experiencing issues of getting booted out to sign in screen when working in Procentive?  We have been experiencing issues in both Chrome and Internet Explorer where we get booted out of Procentive while working, so in the middle of scheduling an appointment, typing a clinical note, or applying payments.  It seems like it is happening often late morning and in the afternoon intermittently?  We check our internet connection and we are staying connected to our programs which operate on a Remote App server so we need internet connection for those programs and are not loosing connection with that, so we don't feel it is on our end.  Just curious if anyone else is also experiencing any of these issues as well?  Thank for your feedback.

Good morning!  

I have heard from several people that Zoom meeting is HIPAA compliant and insurances cover Zoom sessions.  Does anyone know if this is accurate and how to go about billing for these sessions?

Thanks & have a great week!

Jill