Is anyone else using a separate software to track and work denials? If so, what are you using and how do you like it?

If you are solely working denials within Procentive, are you tracking these on a spreadsheet, running a report?

Today (Thursday, 10/18/2018) at about 10:10 AM [CST] Procentive will log out all users.  This action is being taken to fix several bugs that were accidentally introduced this morning which are continuing to affect loading times. If we wait to address this your experience in Procentive will continue to decrease, we want to resolve this for you this morning. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:

• If you have a form open, be sure you save it before 10:10 AM [CST].

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

KNOWN ISSUE:  If you have Tickets displaying in the Client Dashboard, an error message will pop up when accessing the Dashboard.  You can simply close the error and use the Dashboard as normal.  This issue is currently being addressed by our engineers.  If you have any questions or comments please send a Ticket to Procentive Customer Care and Support.

Thank you,

Rachael Smith

Onboarding and Implementation Team Manager

Procentive will be undergoing a scheduled maintenance window this weekend between 11PM CT on 10/20/2018 and 3AM CT on 10/21/2018. 

The system may be unavailable intermittently during this maintenance period. We are only anticipating minutes of downtime but the scheduled window will last 4 hours. 

Thank you for your patience as we continue to improve our system.

Hello,

We are currently billing out 90899 for one of our therapists for animal assisted therapy. MA has stated they DO reimburse for 90899 Animal Assisted therapy but it needs a modifier. We are unable to located one. When looking the HCPCS it only has modifiers occupational therapy, physical therapy and speech therapy. Does anyone know what modifier we could use for mental health therapy? 

THanks! 

I'm looking for the McKesson Interqual criteria for EIBI that BCBS of MN is referencing in their denials. Does someone have it that they can share or direct me where to find it?  Any guidance would be much appreciated!

We are wondering if any clinic has ever billed Medicare IOP(Intensive Outpatient Program) services, if so what code?  Any information would be helpful.

Hello,

I am trying to set up billing a secondary insurance for our locations -- they have never done this in the past!

I found the settings but after some initial testing it wasn't populating the correct $$$ on the claim(s). There are multiple Yes/No options...help!

Use these settings when a payer is the secondary payer:

Subtract these when computing invoice charge on claim:  

Add these when computing the prior payment:             

Subtract these when calculating the invoice charge:

I am hoping someone can share ideas/best practices on how to get secondary payer billed launched.

Thank you!