We have contacted CMS and their developers are actively working to resolve this issue. In the mean time, please use the Complete Gateway to process payments online. These payments will need to be manually entered in Procentive.

If you do not already have a login for the Complete Gateway (which is separate from the Slyce Gateway) please call CMS support to setup a login. 

The Complete Gateway can be accessed at https://secure.completegateway.com/login

This post will be updated once CMS has resolved the issue.

Thank you!

Is there a way for agency administrators to modify the standard dropdown list for the How client found this firm?  Location in the Clients Module/Misc Tab.  This would help us out quite a bit for reporting purposes to have the same spelling of the referral source versus staff having to type it in.  We end up with many similar referral sources but different spellings.

I am wondering how other people are documenting ordering urinalysis and follow-ups? Do you have a separate module or have you integrated into progress notes?

Select users are no longer able to use Topaz Signature Pads in Procentive via the Google Chrome Browser. Our Clinical Team and Engineering Team are working to determine the source of this issue. 

For some users, using Internet Explorer may work as an alternative. If you have never used Internet Explorer for Topaz this functionality is likely not setup.

We will update this post as more information becomes available. 

Situation looking to find a solution is:  How to clearly document and identify a note/document for the purpose of rescinding a Release of Information, such that it is extremely difficult to miss the note/document in order to prevent the unauthorized release of information.  Perhaps a solution already exists.  Please advise.

We have received the following email from DHS regarding eligibility:

We have experienced several issues this week resulting in DHS Internal Error or AAA 42 being returned randomly.  We have resolved some of these causes however our Operations team continues to monitor for any continued error issues.

If you experience issues while running eligibility through Procentive please wait and try again. We will update this post when resolved.

In the process of deleting 500+ reports for a proxy client, some reports for other clients (all recently added) were also deleted.  I used my shift key when selecting multiple reports.  Has anyone experienced this or have suggestions how to delete multiple reports at one time.  Not sure how I removed reports for multiple clients when I thought I was working with only one client.

Has anyone been experiencing slow speeds of access to Procentive the past week or so?  I've had several comments within our company and am not sure if it is our network.

We need to track client middle names, however in the client module it requests a middle initial and puts a period in all the reports.  Does anyone have a workaround for this or any ideas?

How do others create a record for a couple rather then entering the couple as two individuals ?