In an effort to improve Procentive, we have been working on updates to improve your experience with speed and standard session timeout features. In order to take advantage of the new performance improvement features every user will want to clear their cache/browsing history on Thursday 03/01/2018 to allow the new updates to work properly.

If your cache is not cleared you will continue to experience undesired log offs. The new updates will not be live until  about Thursday about 5:00 am so please clear your cache/browsing history after that time.

Please note: Standard Session timeout settings are still active and will log you out if you are not active in the software based on those settings.

Clear Your Cache in Internet Explorer
Clear Your Cache in Google Chrome
Clear Your Cache in Safari

Hello!  Has anyone else had this happen today?  There were 4 different ERA's I posted this morning, and now they have disappeared in the ERA Module.   There was 1 ERA I hadn't posted yet, and it's no longer there.

Anyone else have the issue of trying to refund a client account in Procentive, and it will not pull up the client?
Does it matter if the payment is in a 'closed period'?

Does anyone else get logged out of Procentive around 3:00 every afternoon?  This has been happening to me for the past two weeks.

Is any one else experiencing slow load times for Procentive? I have received multiple reports from staff this morning across our sites.

Programs are not appearing in the Time Module > Add Window > Program Drop-down. Because of this, it appears as if a service line can't be added. The workaround for this issue is to re-select the location, which will refresh the drop-downs and allow a Program to be selected.  We are working on implementing a fix and will update this post as we learn more.

Question:  Does anyone require their clients to store a credit on file, at your office, in case they get behind on their balance?  If, so do you automatically run it for the agreed amount?  Is this ethically ok to do?

Hello,

I am curious if anyone has taken advantage of the new Minnesota statutes that allow three psychotherapy sessions to be billed before a DA is complete?

My problem I am running in to is what billing code to choose that will be accepted by the state. Since there is no diagnosis yet, staff have been billing Z codes, but I am not sure if psychotherapy will be reimbursed for Z code diagnoses.

Thanks,

Chris

KNOWN ISSUE: There was recently an Apple update that affected Safari. Due to this update, Time Add is not populating staff name or client name. If you refresh your window, the information populates. Otherwise, you are still able to select staff name and client name manually by typing in the first initial of the staff name. Once you select the staff name, the client list will populate. We are continuing to research this issue and will update this page once we have more information. 

Hello,

Not Procentive related but I feel this is a great place I can come to for support on the administrative side of things.  Im wondering if anyone is aware or knows of any billing/coding trainings held in the area that are specific to mental health codes.  Ive worked with mostly CTSS codes which are pretty straight forward but as our practice starts to offer new services Im hoping for support on billing more private pay payers. 

Idea...Can Procentive's Bill Care offer any Billing Trainings???

Thanks

Rochelle