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Slow Loading Times - Again

Chris 2 years ago in Clients Module updated by Katie Sandquist (Chief Operating Officer) 2 years ago 30

Is anyone else experiencing lagging today? Searching for clients and changing workflow projects are two things that are really moving slowly. I have gotten reports from our providers in different areas, too - so I know it isn't an internet issue.


Chris

Answer

Answer

Thank you everybody for your attention and concern about these matters.  


One of the purposes of this community is to give you a platform to communicate initial issues that you are experiencing with Procentive.  Please know that we do hear you. 

 

We have located the source of the issues and are working towards a resolution that is permanent.  


We have not seen any new information posted so I will be archiving this thread.  If you have new information, please submit a ticket.


If you would like further information, please feel free to contact me at katie@procentive.com.  

Yes, I have also been experiencing slowness all day in different modules.

Hello Procentive, what is the issue today? 

We are - thought it was internet. Thanks for letting us know it is across Procentive.

I can report the same in our agency, across 3 different locations.

Yes, I have gotten reports from staff throughout the day and from different locations (so different networks).

We too suffer from issues. (slowness, modules not loading(time, appointments, clients))

Hello everyone,

Procentive is aware of the slowness and we are currently working on getting this resolved. This post will be updated with more information as it becomes available.


Thank you for your patience,


Sincerely,

Deanna Cahoon-Draus

Customer Care Specialist

+1

Procentive has shut down/logged me out 3 times already this morning while working in both the client and appointment module.  This is getting ridiculous and needs to be resolved once and for all.  

..happening to us too..


Same here Kim! My staff are upset that it seem to be a daily issue lately. I just sent another ticket to them this morning. I have been kicked out 4 times since 8 am.

Happening here too... this is VERY frustrating. I cant remember one day that we havent had issues......

This is happening to us too. Very very frustrating that this seems to be an ongoing situation.

Same for us - first our staff got the "Your session has timed out.  Please logon again.  Reason: failed to open session file" - this was on a fresh login this morning so I don't see how it can be a session timeout (ours is set for 70 minutes).


Now most recently staff are telling me they've been kicked out (no error message) to the log-in screen 2-3 times already this morning.   Frustrating.

This problem started for me last night about 9PM.

Make that four times!  Glad I don't have any work to do this morning....

We  are experiencing these issues this morning as well. Hope this is addressed soon as it is very frustrating for all of our staff and clients who have to patiently wait while we log back in after getting booted out.

Hello everyone,

Procentive is aware of the situation and our engineering team is currently working on this. 


Thank you for your patience,

Sincerely,

Deanna

Customer Care Specialist

We are seeing this as well.  The random log out issue that is.


Dave

-1

Good Morning!


This morning's issue is an isolated event, separate from the issues that have been experienced recently. Our Systems Engineer has resolved the issue from this morning.

+2

This is not an isolated event for us.  It has been happening sporadically (but regularly enough) over the past 2 months at least.  I think the point of the group here might be (at least it is for our agency) - we are getting a variety of errors knocking us off the system and we want to know why and how long we can expect this to continue.

+1

I agree.  For the past several weeks I have consistently been logged out between the hours of 3 and 4 pm.  I know others in our office feel like it has been a daily occurrence for quite a while also.

Same at our agency.


The problem is so bad that I have taken to train our staff to write clinical documentation outside of Procentive so they do not lose work; a common occurrence due to this class of Procentive error.

Our agency is experiencing slowness and being kicked out after this "isolated event" resolved this morning.  It is absolutely unacceptable this continues on a daily basis.  What is the resolution to fix this continued problem?

We also have staff complete clinical information offline as a precaution.

Since the message this morning that the issue has been resolved, I have staff reporting that they are continuing to be logged out of the system and receiving error messages and it is happening frequently across all 3 of our databases.

I am still getting notified by staff that they are experiencing delays and being logged out of the system as well.

still having people knocked off the system in our agency

Answer

Thank you everybody for your attention and concern about these matters.  


One of the purposes of this community is to give you a platform to communicate initial issues that you are experiencing with Procentive.  Please know that we do hear you. 

 

We have located the source of the issues and are working towards a resolution that is permanent.  


We have not seen any new information posted so I will be archiving this thread.  If you have new information, please submit a ticket.


If you would like further information, please feel free to contact me at katie@procentive.com.  

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