Procentive Updates
For live updates regarding Procentive please use the link here to our Live Updates Page.
Thank you,
Amanda Kaufmann
Customer Training and Support Specialist
BCBS PMAP Amerigroup
Good afternoon,
Has anyone received any remits yet from Amerigroup (BCBS PMAP) claims?
Ticketing Delays
Is anyone else having issues with tickets in Procentive being addressed in a timely fashion? The last couple of tickets I have sent into Procentive, it has taken at least a week for someone to get assigned to my ticket, and longer to answer the question. I wouldn't normally be bothered, but with the new changes to the payer IDs as of the beginning of the year, it has really caused an issue with billing services out in a timely manner. Thank you!
Good Morning,
I would like to address a couple of the comments listed within this string. While December, January, and September are our highest ticket/chat months we truly strive to stay on top of your questions and requests.
First, We would like to apologize for ticket response times which are outside of our ticketing guidelines (found here: Ticketing Priorities). We are working on a ticket review for all open tickets and we do see a few which have been unaddressed for too long. You will see a reply shortly, if not please re-contact us to draw our attention to it.
Second: The due date field within tickets is only for your internal purposes and Procentive does not view them. We base our response times off the ticket priority and issue to be addressed.
Again, I apologize for any frustration you and your staff may have experienced while waiting or a reply.
Amanda Kaufmann
Customer Success Manager
CPT 96136 - New psychological testing code
Has anyone had anyone found documentation regarding the billing of this code? We are questioning the two or more tests requirement before this can be billed. All I have found is that it means in a session. Is a session each day or is the session the whole testing time from start to finish? How is everyone else handling this?
Blue Cross Blue Shield of North Dakota
Does anyone know the Payer ID number for Blue Cross Blue Shield of North Dakota as of 1-1-2019?
Thank you,
Victoria Petrik
Print Receipt Checkbox
Thanks for adding the Print Receipt checkbox on the payment entry screen!!
It was so annoying to have it pop up every time :)
Hello,
Thank you for informing us about your issues, our engineer team has identified that this was due to a session issue. Please have all of your staff log off, and then back on to Procentive. If you have further issues or questions, please send in a ticket to Procentive.
Amanda Kaufmann
Customer Care and Training Specialist
SDQ AND CASII TRAINING
I need to get some of my therapists trained on these assessments. Currently DHS doesn't have any upcoming trainings scheduled for these. Any suggestions on how to get them trained?
Need help finding a report that is able to pull data from the Client Module/Phone tab
We would like to be able to pull data specifically on the following fields in the Client Module/Phone tab. Report #3400 seemed like a natural fit but didn't see the fields we are looking for. Anyone else use a specific report to pull these fields?
- Reminders on Days before appointment
- Reminders on Day of appointment
- Send appointment reminders to
Thanks in advance for any suggestions!
Calah
Customer support service by UserEcho
