Was kicked out of Procentive and unable to get logged back into Procentive for 10 minutes now.  Is anyone else experiencing this too?

We are attempting to bill an IFB (Individual & Family Business) plan that requires the referring provider on the claim. I am having trouble getting this populated. 

Where is this pulled from in Procentive?

Any help is appreciated! 

JRL

We found CPT code 90849- Multiple-family group psychotherapy, however the description states when the patient is present with his or her family, as well as other patients and families for 50 minutes.  Any information provided is appreciated.

Does anyone send in client wellness assessments to Medica after a client has been seen the first or second time? Also do you fill out the form on the Optum website that reports how many complaints you have had for the quarter from Medica clients?

How involved in the Medicare application process?  Our agency is not currently set up as a Medicare provider, but need to move forward on applying.  I'd appreciate your thoughts on how time-consuming the application process is from start to finish.  

How do people show their clients exactly how their copays were applied, when the copay has been turned into a "credit applied"?  Sometimes clients wants to know which copay they missed a long time ago (like in 2016) and sometimes a client wants a list of all copays they've made, showing on which DOS they were allocated, to submit to their flex-spending account. 

In order to make them an actual "list," we have to print out a list of their payments, then for all of the "applied credits," try to figure out which copay date might have been applied to it. This often takes a very long time to research.  What do the rest of you do to show exactly where a copay was allocated, when it has turned into an applied credit?

Our clinic is currently set up with only the option of being Independent Contractors. We are exploring the possibility of developing an employee option/employee benefits package as well. Has anyone been through this process or  have suggestions about options and/or where to go to develop this?

I understand that we must accept payment in full, regarding billed claims, when our clients have a county insurance.  My question is.... is it permissible to directly charge a client, with county insurance, a fee if they Late Cancel and/or No Show.  We do have it addressed in our financial contract, which is signed by each new client.  

There is a change log for the client module but what about being able to view a detailed change log for the appointment module?  I know you can click on the log tab and see the changes made to that specific appointment but what if the client name was accidentally changed and you want to find out who the original appointment was made for?

Our facility is new to Procentive. We are being asked to submit medical records for one of our clients. What is the best way to gather a record set to fax out to a requesting facility?