Procentive is throwing an error when checking claims in the billing module. The error says the client's first name, and last name cannot be empty. This is occurring even though the client's name is entered correctly in the client module. We are working to resolve this problem and will update this post as soon as the issue is resolved.

DHS (MN MA) has been having intermittent system issues today, resulting in some claims to come back with "No Response" status' in the Electronic module and eligibility requests to come back with errors. We are working with DHS to determine how long this will be an issue and they're working on resolving it as well.

---------- Forwarded message ----------

From: "Fenske, Clark W (MNIT)"
Date: Jan 9, 2017 8:01 AM
Subject: MN Medicaid Real Time Eligibility Connectivity

Real Time Eligibility users,

Our Operations team has informed me that they are having to perform system maintenance this morning and currently impacting Real Time 270/271 application causing Time Out Errors. I am awaiting more information from them and will pass this on when I receive it.

Clark Fenske

Business Analyst | Program Management Division

Hello everyone,

The speed and error issues that customers experienced today, beginning at approximately 9:30 a.m., were caused by a problem with one of our mirroring databases. This resulted in the "Too Many Connections" error that was seen throughout the system. Initial steps to fix the problem were partially effective and resulted in spotty availability until the issue was fully resolved at approximately 12:30 p.m. today.

We again apologize for the inconvenience that these issues have had on you and your staff today. If you have any further questions, please let us know.

Kevin J. Holmes

Director of Product Services

From: "Newman, Derik (MNIT)"
Date: Jan 3, 2017 7:04 AM
Subject: MN Medicaid: Real Time Eligibility CORE 2 application outage
To:
Cc:

Attention Real Time Eligibility users:

MN Medicaid’s Real Time Eligibility Core 2 application (https://edi.dhs.mn.gov/Core2) is currently experiencing an unscheduled outage. Our Operations team is working to restore the application, and we will advise when it becomes available.

Regards,
Derik Newman

Business Analyst | Program Management Division

In the Time module, Add window, Individual view, if the Units field is completed prior to the Start/End time or Hours fields, the Hours field no longer auto calculates based on the number of Units entered. We're working to resolve this and hope to have this fully resolved by Thursday, December 22.

From: "Fenske, Clark W (MNIT)"

Date: Dec 21, 2016 7:00 AM
Subject: MN Medicaid Real Time Eligibility 270/271 Connectivity Errors

To:

Real Time Users,

I am seeing Internal Errors returned for our Real Time 270/271 application and notified our Operations Team to investigate. I will update you with information as it is passed onto me.

Thanks, Clark

Clark Fenske

Business Analyst | Program Management Division

Some users were experiencing a bug where locking a form did not lock non-expandable fields. The bug has been fixed as of 11:45am on 12/14/2016. If you are still experiencing this bug, please clear your cache and the issue will be resolved.

Although MN-ITS is operational, real-time eligibility is down for MN MA. Until the state of MN resolves this issue, the eligibility module will not work in Procentive for MN MA and other PMAP payers. Once the state fixed the problem, we will update this post.

The State of MN is having problems processing eligibility requests. They are working on a solution and will let us know once their system has been fixed. We will post updates here once we have them. Thank you!