KNOWN ISSUES: Explanation of performance issues from earlier today (1/5/2017)

Kevin Holmes 7 years ago in Known Issues updated by Jessica Sommerfeld 7 years ago 1

Hello everyone,

The speed and error issues that customers experienced today, beginning at approximately 9:30 a.m., were caused by a problem with one of our mirroring databases. This resulted in the "Too Many Connections" error that was seen throughout the system. Initial steps to fix the problem were partially effective and resulted in spotty availability until the issue was fully resolved at approximately 12:30 p.m. today.

More specifically, the mirror database encountered a corrupt bit in a log. As a result, it performed a soft re-start and appeared to be functional, but it was not. Our normal checking process was not triggered by these particular circumstances, and so the source of the problem was not immediately clear. Once we identified the real issue, we were able to take the problem-database out of rotation. We are currently performing maintenance on this database.
Now that we've identified the source of the problem, we will be able to alert on it and prevent similar performance issues from occurring in the future.

We again apologize for the inconvenience that these issues have had on you and your staff today. If you have any further questions, please let us know.

Kevin J. Holmes

Director of Product Services