0
Fixed

KNOWN ISSUES: MN MA is having problems with Real-time eligibility

Kevin Holmes (Director of Service and Support) 4 years ago in Known Issues updated 4 years ago 4

From: "Newman, Derik (MNIT)"
Date: Jan 3, 2017 7:04 AM
Subject: MN Medicaid: Real Time Eligibility CORE 2 application outage
To:
Cc:



Attention Real Time Eligibility users:

MN Medicaid’s Real Time Eligibility Core 2 application (https://edi.dhs.mn.gov/Core2) is currently experiencing an unscheduled outage. Our Operations team is working to restore the application, and we will advise when it becomes available.

Regards,
Derik Newman

Business Analyst | Program Management Division

Under review

UPDATE:


---------- Forwarded message ----------
From: Fenske, Clark W (MNIT)
Date: Tue, Jan 3, 2017 at 12:15 PM
Subject: Update Real Time Eligibility
To:


I have been informed by our Operations Team that they are now seeing intermittent response issues with the Real Time URL of https://edi.dhs.mn.gov/Core2 . They have given me no timeline for a resolution to be completed. If you are submitting you will see “success” responses and DHS Internal Errors returned until this is resolved. I will send any updates as I get them.

Clark

Fixed

We haven't received confirmation from MN MA yet, but it appears that real-time eligibility is working again.

Under review

MA has updated us that they are still having intermittent issues with Real-Time Eligibility. Once we get something definitive from them, we will update this post.

Fixed

UPDATE -- Real Time at MN MA is resolved!


---------- Forwarded message ----------
From: "Fenske, Clark W (MNIT)"
Date: Jan 5, 2017 7:32 AM
Subject: Update: MN Medicaid Real Time Eligibility downtime
To:
Cc:


Hi,


Our Real Time Eligibility applications are all back up and running. Our operations team is continuing to work with developers. If you encounter issues let me know.


Thanks, Clark