1. Forum: Procentive User Community
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I ​cannot export report 3010-Appointment Call List to excel

Trina vor 8 Jahren in User Group Help • aktualisiert von Kevin Holmes vor 8 Jahren • 1

I cannot export report 3010-Appointment Call List to excel. It says that the excel report is loading but I am never given the option to save it as an excel file!

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Beantwortet

What are the IP Addresses associated with the Procentive App?

Joey vor 8 Jahren in User Group Help • aktualisiert von Jessica Sommerfeld vor 8 Jahren • 1

I'd like to prioritize traffic to and from Procentive on my firewall. What are the IP addresses that Procentive uses?

Antwort
Jessica Sommerfeld vor 8 Jahren

This can be setup in Procentive via the Settings module, Security tab. You would enter in the IP addresses used by your company, which will restrict staff from logging into Procentive unless they're using one of the listed/approved IP addresses. There are specific permissions linked to this that will allow a staff to logon from any computer, no matter the IP address or you can restrict staff using permissions to only being able to login under the approved IP Addresses. If you need further assistance in this setup please submit a ticket to the Procentive Support Desk.

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Fixed

Ticketing Module

Denise Gardner vor 8 Jahren in User Group Help • aktualisiert von Kevin Holmes vor 8 Jahren • 4

When staff are going into the ticketing module, they are getting the entire list of tickets for the agency, not just their's even when they choose the appropriate filter at the top. Is this occurring anywhere else?

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Telemedicine

Rochelle Garcia vor 9 Jahren in User Group Help • aktualisiert von sfoster vor 7 Jahren • 7

Does anyone practice using Telemedicine? Im curious to know if its covered by insurance companies and how it's billed.

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what scanner works well to scan documents into Procentive?

officemanager vor 9 Jahren in User Group Help • aktualisiert von lstoll vor 9 Jahren • 1

we are looking for a stand alone scanner to scan our documents. Which one would you suggest?

Community FAQs

Pat Stream vor 11 Jahren in User Group Help • aktualisiert von Sara Serier vor 9 Jahren • 0
How to reset your UserEcho password:
http://feedback.userecho.com/topic/200575-how-to-reset-your-userecho-password/


How to setup my avatar (profile image):
http://feedback.userecho.com/topic/268648-how-to-setup-my-avatar/


How to change notification settings (subscriptions):
http://feedback.userecho.com/topic/500755-how-to-change-notification-settings-subscriptions/


How to change your name or e-mail address:
Click on the arrow by your name, choose “User profile”, change information, click “Save changes”
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Spread the wealth

Sara Serier vor 9 Jahren in User Group Help • aktualisiert vor 9 Jahren • 0

Don't forget this important community guideline!

Spread the wealth

Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of an online community. It’s how you give back to the community.


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